ServiceNow Solutions Architect

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We're looking for a ServiceNow Solutions Architect to work side by side with our sales team. You'll be the person clients trust to explain what ServiceNow can do for them, and the person our sellers rely on to get the solution and the scope right. When a deal closes, our delivery team should be able to look at what you sold and say, "We can do this."

What you'll do

Work with our sales team

• Partner with our account executives on account plans, pipeline reviews and how we pursue each deal.
• Help our account executives qualify opportunities early, confirming a real business problem and a good fit for ServiceNow.

Understand the client's business

• Run discovery sessions with client IT and/or business leaders to understand where they are today and where they want to be.
• Give clients practical advice on their platform, recommend out-of-box approaches first, and help them build the business case and roadmap.
• Explain ServiceNow's capabilities, including Now Assist and AI Agents, clearly and accurately, and show why ServiceNow and Opensity are the right choice.

Shape and scope the solution

• Decide which products, modules, integrations and data migration the client needs, and how to phase the work.
• Estimate the effort with our delivery team, including roles, hours, timeline, assumptions and risks.
• Write proposals, Statements of Work and RFP responses.
• Hand the deal to delivery so nothing gets lost between what was sold and what we deliver.

Price the deal

• Provide scope and effort inputs to our deal desk for pricing.
• Flag scope and delivery risk so the deal desk can price each deal appropriately.

Show clients what's possible

• Run demos tailored to the people in the room, not generic product tours.
• Keep our demo environments and scripts current.
• Set up and run proofs of concept when they'll help the client decide.

Help us grow

• Contribute to repeatable offerings and service packages as we develop them.
• Represent Opensity at webinars, ServiceNow user groups and Knowledge.
• Tell us what you're hearing from clients about our offerings, pricing and capacity.
• Keep your ServiceNow certifications current.

What you bring

• 5+ years in presales, sales engineering or ServiceNow consulting, with at least 3 years working hands-on in the ServiceNow ecosystem in a presales capacity.
• Deep experience in at least two areas, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.
• A working knowledge of Now Assist, AI Agents and App Engine.
• Experience scoping ServiceNow projects, estimating effort and writing SOWs at a partner or consulting firm.
• You're comfortable running a demo for a CIO one day and a technical team the next.
• You understand how services are priced and can recognize scope that carries delivery risk.
• A bachelor's degree in business, IT or engineering, or equivalent experience.
• Ability to travel up to 25% of the time.

Certifications

• ServiceNow Certified System Administrator (CSA) is required.
• Certified Implementation Specialist (CIS) credentials, AI micro-certifications and ITIL 4 Foundation are a plus.

Nice to have

• Background in the legal services industry.
• Experience co-selling with ServiceNow and registering deals through the partner portal.
• Experience selling managed services or ongoing platform support.
• Experience building business cases that tie ServiceNow to cost savings or revenue.

What will make you successful here

• You connect technology to business results and can explain it in plain language.
• You build trust with executives and aren't afraid to push back on scope or price.
• You work well across sales, delivery, our deal desk and ServiceNow.
• You stay curious and keep up with each new ServiceNow release.

The Compensation range for this role is 130,000 to 150,000 USD per year and will be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

#LI-ML2

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.