QA Analyst

Quality Assurance Analyst Location: Chester, NY Area | Onsite 3 days/week (following initial 90-day 100% onsite training/onboarding period) About the Company Our client is one of the largest cable and broadband operators in the United States, serving over 3 million households and businesses across 22 states. They are a leading gigabit broadband provider focused on smaller and mid-sized markets, offering high-speed data, video, phone, and mobile services through a fiber-rich network. They are growing and investing heavily in their technology and software infrastructure. Position Overview We are looking for a Quality Assurance Analyst to join an established QA team and support the overall quality of various software systems and applications. This role covers manual testing across web, mobile, and client-server platforms, including complex end-to-end workflows and physical device testing (Android/iOS, Set Top Boxes, cable modems, fiber ONTs). Responsibilities Own test planning and strategy aligned to project schedules and timelines Write, execute, review, and maintain manual test cases in JIRA as requirements evolve Perform testing across web apps, mobile apps (iOS/Android), set-top boxes, cable modems, and fiber devices Execute Smoke, System, Functional, End-to-End, Integration, Regression, UAT, GUI, and Load Testing Identify, report, and track defects in JIRA; participate in defect triage sessions Communicate testing progress and findings to team members and management Document test scenarios, workflows, user guides, and technical specifications Collaborate with internal development/QA teams and external vendors on system integrations Support production deployments and perform post-deployment validation Manage multiple concurrent projects in a fast-paced environment Requirements 3+ years of manual testing experience in a Software QA role Strong knowledge of QA methodology, SDLC, and STLC Experience with SoapUI, Postman, RESTful APIs, and XML Hands-on experience writing thorough test plans and test cases from functional requirements Strong written and verbal communication skills High attention to detail and analytical ability Nice to Have/Desired: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field Experience with complex, multi-tier platform testing preferred QA/software testing certifications a plus #J-18808-Ljbffr