SAP CS Service management Lead Architect

SAP CS Service Management Lead ArchitectWe are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization. This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.Responsibilities:Lead end-to-end SAP Service Management (CS/SM) architecture and solution designDefine and validate service processes, including: Service order management, installed base and equipment tracking, warranty and service contract management, field service execution and resource planningArchitect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategyLead fit-gap workshops, solution blueprinting, and design governance forumsOversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairsGuide teams on master data design (business partner, equipment, functional locations)Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceabilitySupport integration testing, UAT, and defect resolution across service and finance processesLead cutover planning, go-live readiness, and hypercare stabilizationRequired Qualifications:Extensive SAP experience with specialization in: SAP CS (Customer Service) / S/4HANA Service Management, service order processing, contracts, and warranty managementProven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programsDeep expertise in: installed base and equipment lifecycle management, service billing and integration with finance (R2R, RAR)Strong understanding of integration with SD, MM, and Finance processesAbility to translate complex service business requirements into architecture designsStrong stakeholder engagement and executive communication skillsExperience working in complex, multi-vendor program environmentsPreferred Qualifications:Experience in manufacturing or semiconductor industry (capital equipment service models)Familiarity with: Advanced Field Service Management solutions (FSM), IoT-enabled service and predictive maintenance integrationExposure to PLM (TeaCliententer) and MES integration scenariosExperience in subscription/service-based revenue models and warranty accountingPrior experience in program stabilization or recovery initiativesKnowledge of SAP Activate and Agile delivery framework