Retail Operations Manager

Role Overview Lead Retail Excellence in Healthcare. Sodexo is seeking an experienced Retail Operations Manager to oversee retail foodservice operations within a large healthcare account in Queens, New York . This is an exciting opportunity for a driven leader to make an impact by enhancing the customer experience, developing frontline teams, and driving operational and financial performance within a fast‑paced healthcare environment. Reporting directly to the Client Executive, this leader will oversee a small management team and be responsible for retail operations with approximately $2.5–$5 million in annual managed volume. The successful candidate will be a hands‑on leader with strong operational, financial, and customer service experience who thrives in a collaborative environment. If you are a passionate retail leader who enjoys developing teams, driving results, and creating exceptional customer experiences, we encourage you to apply today. What You’ll Do Lead day‑to‑day retail foodservice operations and ensure exceptional customer experiences Manage and develop a team of managers and frontline employees Drive retail sales, customer engagement, and operational performance Monitor financial performance, including budgets, labor, cash handling, and retail profitability Ensure compliance with Sodexo standards, food safety regulations, and company policies Develop and maintain strong client and customer relationships Analyze operational data and implement action plans to improve performance and customer satisfaction Support employee engagement, coaching, training, and development initiatives Partner with leadership to identify opportunities for innovation and continuous improvement What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Retail foodservice management experience within healthcare, hospitality, campus dining, corporate services, or a similar high‑volume environment Demonstrated success leading teams and driving employee engagement Strong financial acumen with experience managing budgets, labor, and retail performance metrics Excellent customer service, communication, and relationship‑building skills Experience managing multiple priorities in a fast‑paced environment Knowledge of food safety, sanitation, and regulatory compliance standards Strong problem‑solving and organizational skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years of experience in retail operations #J-18808-Ljbffr Sodexo