Supervisor, Ramp and Customer Services

Job Title

Supervisor - Airport Services

Overview

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities include:

• Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supporting the Manager in meeting operational performance targets and monitoring the station operation budget
• Conferring and cooperating with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviewing and standardizing procedures to improve efficiency within the operation
• Maintaining overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigating and resolving customer service issues as well as operation issues
• Participating on operational conference calls, station audits and preparing various reports
• Coordinating activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintaining records such as time and attendance, personnel files and performance
• Providing guidance to the team on performance issues as well as coaching and counseling employees.
• Working in the operation during peak or irregular periods as necessary

Qualifications

Who are we looking for?

Requirements include:

• Minimum age: 18
• High school diploma or GED equivalent
• College coursework or college degree desirable
• Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
• Proven leadership and analytical skills
• Ability to effectively and efficiently manage multiple and often competing priorities
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Previous working experience in a team lead, supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.