CC - Shift Manager

Shift Manager Job Description

McDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Shift Manager role. Duties may vary based on business needs.

At McDonald's, Shift Managers are responsible for leading the team, ensuring smooth restaurant operations, and delivering excellent customer experiences. This role requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Along with competitive pay, an Acosta Shift Manager is eligible for incredible benefits, including:

• Up to 3 weeks of paid vacation per year
• Free Meals
• Free Uniforms
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Service awards
• Bonus potential
• Pay Increases every 6 months
• Health Insurance Options
• Career Advancement Opportunities
• Employee Appreciation Day
• Employee of the Month
• Birthday Recognition
• Premium Pay for late night
• 15% discount for family members

Key Responsibilities

1. Customer Service & Hospitality

• Delivers, models, and enforces outstanding customer service in accordance with McDonald's standards and procedures
• Work with demanding customers
• Resolve customer concerns using effective problem-solving skills
• Ensure a positive experience for every customer visit

2. Teamwork & Work Environment

• Must interact and work collaboratively with crew and other managers to meet daily operational goals
• Maintain respectful, friendly, and professional communication with all team members
• Contribute to a positive, team-oriented work environment
• Follow all directions from General Manager promptly and effectively
• Ability to prioritize and multi-task
• Maintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct

3. Dependability & Attendance

• Arrive to work on time and ready to work as scheduled
• Maintain consistent attendance and reliability
• Follow proper call-in procedures when necessary

4. Appearance & Professional Standards

• Wear full, clean, and pressed uniform at all times
• Ensure proper grooming and personal hygiene
• Must maintain a neat, clean, and professional appearance in accordance with company standards
• Wear required items at all times: uniform shirt and pants, tie, name tag, hat, and company-approved slip-resistant shoes

5. Job Performance & Operations

• Prepare and serve McDonald's food products according to company standards
• Delivers, models, and enforces all procedures for cooking, cashiering, food preparation, and cleaning
• Demonstrate urgency, energy, and efficiency during all shifts
• Follow all company policies, including cash handling and safety procedures
• Maintain a clean, organized, and safe work environment

6. Quality, Safety & Profitability

• Ensures all food safety, systems, and quality standards are consistently followed, including proper use of timers and production tools
• Ensures the team maintains product quality standards, including proper preparation and holding times
• Enforces proper food handling procedures and accurate portion control for all ingredients and condiments
• Monitors cleanliness, organization, and sanitation throughout the restaurant to maintain a safe and hazard-free environment
• Ensures all equipment is operated safely and in accordance with company procedures and intended use
• Minimize waste and ensure proper inventory and product rotation
• Support labor control by monitoring staffing and adjusting as needed

7. Training & Development

• Complete all required training modules and apply knowledge on the job
• Support restaurant goals, including achieving customer satisfaction and performance metrics
• Support ongoing development of crew and future leaders
• Follow up on employee training
• Continuously seek feedback and improvement opportunities

8. Qualifications and Physical Requirements

• Must be 18 years of age or older
• Positive attitude and strong willingness to learn
• Ability to multitask and work in a fast-paced, team-oriented environment
• Strong communication, customer service, and leadership skills
• Ability to stand for extended periods of time
• Ability to lift and carry up to 20 pounds
• Requires walking, bending, and performing repetitive tasks
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
• Previous leadership or restaurant experience preferred
• Reliable, accountable, and results-driven

9. Work Schedule

Flexible scheduling is available based on business needs, including days, evenings, weekends, and holidays.

• Breakfast, lunch, and dinner shifts
• Late nights, overnights, and weekends
• Part-time and full-time opportunities

10. Leadership

• Lead and supervise crew members during assigned shifts
• Provide coaching, direction, and real-time feedback
• Holds team members accountable to company standards and policies
• Report incidents and ensure proper documentation is completed
• Manage daily operations to ensure quality, service, and cleanliness standards are met
• Monitor speed of service, order accuracy, and overall performance