Store Protection Specialist

Purpose This position provides a visible presence at the Store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner, deterring theft by demonstrating "command" presence in a Company‑issued vest and required black attire, and monitoring the Company’s Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators, as directed by Store Leadership, and partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mindset to protect the Ross treasure. Essential Functions Maintaining Safe & Secure Environment Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting Store Leadership in maintaining a safe and secure environment for both Associates and Customers. Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances and exits and on the sales floor in a Company‑issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness and professionalism at all times. Recognizes Associates using Company recognition programs. Regularly involved with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company dress code. Mitigating Theft & Fraud Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends; communicates effectively to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required High School education or equivalent required; AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred. Ability to work effectively in a fast‑paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent Customer service skills. Proven ability to effectively resolve conflict. Must comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting and/or drug and alcohol testing. Physical Requirements / ADA Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch; frequency and duration will vary per daily business need. Certain assignments may require other qualifications and skills. Supervisory Responsibilities None. Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination by race, color, creed, age, national origin, ancestry, physical or mental disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws. #J-18808-Ljbffr