Collision Center Repair Planner

Job Description

Job Description

Description:

At Body by Cochran, we pride ourselves on delivering exceptional service and top-quality repairs to every customer who walks through our doors. As a family-owned organization, we are customer-focused and committed to excellence, innovation, and continuous growth. Our collision centers thrive by promoting from within and providing every employee with the opportunity to build a long, rewarding career. We also utilize a new AI tool, a cutting-edge platform that uses AI-powered virtual estimates and automated communication tools to enhance the customer experience and streamline our workflow. This technology allows customers to submit photos and receive estimates from the comfort of their home, while our team stays organized and responsive with centralized messaging and automated follow-ups. 

What We Offer:

• Competitive pay based on experience
• Opportunities for career growth and advancement
• On-the-job training and professional development
• Health, dental, and vision benefits
• Paid time off and holidays
• A positive, team-oriented work environment
• Access to advanced tools like the new AI tool to simplify your work and improve customer satisfaction

The Repair Planner is responsible for inspecting damaged vehicles, preparing accurate repair

estimates, and coordinating the repair process from intake through completion. This role serves as the primary point of contact for customers and insurance companies, ensuring timely communication, proper documentation, and profitable repair planning.

ESSENTIAL DUTIES:  

· Greet customers and perform initial vehicle damage inspections

· Prepare detailed repair estimates using approved estimating software

· Upload photos and documentation for insurance approval

· Communicate with insurance adjusters regarding supplements and approvals

· Create repair plans in collaboration with body technicians and painters

· Identify additional damage during teardown and submit supplements

· Maintain consistent customer communication throughout the repair process

· Schedule repairs and manage production timelines

· Ensure repairs meet manufacturer guidelines and safety standards

· Deliver completed vehicles and review repairs with customers