Developer Support Engineer

The opportunityUnity Ads helps thousands of advertisers acquire users across one of the largest mobile ad networks in the world. As the Developer Support Engineer for Unity Ads Demand, you'll be the technical point of contact for advertisers and their account teams, solving campaign delivery, attribution and reporting issues that directly affect advertiser spend.In your first months, success means owning the demand case queue and resolving common issues end to end. Over time, it means becoming the team's demand-side expert, shaping playbooks and tooling, and helping Product and Engineering fix root causes. You'll join a collaborative team that is building AI-assisted support workflows, with a clear path toward Senior DSE. You'll also have the opportunity to learn the Supply side (ad monetization and mediation) and build expertise across both.What you’ll be doingOwn technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issuesInvestigate MMP integration problems and data discrepancies using SQL and internal dashboardsReproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixesKeep advertisers and Account Managers informed with clear, timely, solution-focused updatesBuild and improve troubleshooting playbooks and contribute to the team's support automation toolingWhat we’re looking forHands-on experience troubleshooting technical issues in a customer-facing or support roleComfort learning new technical domains and products quicklyAbility to write SQL queries to investigate and validate dataAbility to explain technical findings clearly to non-technical audiencesAbility to prioritize and manage multiple concurrent casesYou might also haveExperience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)Experience with AppsFlyer, Adjust, Singular or TenjinFamiliarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworksPython or API experienceExperience with Salesforce, Jira or LookerFamiliarity with mobile app development or the Unity engineBase Salary Range: We determine the base salary range for this role based on your primary work location:Zone A: $74,100 - $111,100 USD grossZone B: $83,700 - $125,500 USD grossZone C: $94,100 - $141,100 USD grossThis range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.BenefitsAt Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching programLife at UnityUnity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit .Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review ourProspect andApplicant Privacy Policies. Should you have any concerns about your privacy, please contact us at View email address on click.appcast.io: San Francisco, CA, USAType: Full time