Operations Manager - Fire Alarm & Life Safety Systems

Job Description

Job Description

Tech Electronics is seeking an experienced Operations Manager to lead and grow our Denver operations with a strong focus on fire alarm and life safety systems. This role is responsible for overseeing day-to-day operational execution, driving customer satisfaction, improving operational performance, and developing a high-performing team of technicians, project personnel, and support staff.The ideal candidate will have a strong background in fire alarm systems, installation, service, inspections, and code compliance, combined with proven leadership experience in the low-voltage, electrical, or life safety industry. This individual will serve as a key leader within the Denver office, partnering with sales, project management, technicians, and customers to deliver exceptional service and operational excellence.Essential ResponsibilitiesOperations LeadershipLead all operational activities for the Denver office, including fire alarm installation, service, inspections, testing, and customer support.Manage daily workflows to ensure projects and service commitments are completed safely, efficiently, on time, and within budget.Establish operational goals, metrics, and processes that support company growth and customer satisfaction.Identify opportunities to improve productivity, profitability, quality, and overall team performance.Partner with leadership to develop and execute strategic plans for market growth.Fire Alarm & Life Safety ExpertiseProvide technical leadership and operational oversight for fire alarm systems, including installation, programming, testing, troubleshooting, and service.Ensure work is performed in accordance with applicable fire alarm codes, standards, AHJ requirements, and customer specifications.Support complex fire alarm projects by providing technical guidance and resolving challenges in the field.Maintain strong knowledge of fire alarm manufacturers, system design, inspection requirements, and industry best practices.Serve as a resource for technicians, project managers, sales teams, and customers regarding fire alarm solutions.Team Development & LeadershipRecruit, train, mentor, and develop technicians, project personnel, and operational team members.Create a culture focused on safety, accountability, quality workmanship, and customer service.Conduct regular performance discussions and provide coaching to support employee growth.Promote continuous learning, certifications, and technical development within the team.Ensure staffing levels and resources align with business needs.Project & Service ManagementOversee execution of fire alarm installation and service projects from kickoff through completion.Partner with project managers to monitor schedules, budgets, labor utilization, and customer expectations.Support estimating, planning, and resource allocation for upcoming projects.Ensure accurate documentation, reporting, and closeout processes.Monitor service performance, response times, and customer satisfaction metrics.Safety & ComplianceChampion a strong safety culture and ensure compliance with company safety policies and procedures.Ensure technicians have proper training, tools, equipment, and certifications required to perform work safely.Support quality assurance efforts and ensure work meets Tech Electronics standards.Customer & Business RelationshipsBuild and maintain strong relationships with customers, vendors, subcontractors, and industry partners.Participate in customer meetings and provide operational support for key accounts.Partner with sales leadership to identify growth opportunities and support business development efforts.Represent Tech Electronics as a trusted provider of fire alarm and life safety solutions.QualificationsRequired Qualifications5+ years of experience in fire alarm systems, life safety systems, low-voltage systems, or a related technical field.Previous leadership or management experience overseeing technicians, installers, service teams, or operational functions.Strong understanding of fire alarm installation, inspection, testing, troubleshooting, and maintenance.Experience working with NFPA 72 requirements and local Authority Having Jurisdiction (AHJ) processes.Ability to read and interpret drawings, specifications, and technical documentation.Strong organizational, problem-solving, and communication skills.Ability to manage multiple priorities in a fast-paced environment.Preferred QualificationsNICET certification in Fire Alarm Systems or equivalent industry certification.Experience managing fire alarm service and installation operations.Experience with low-voltage systems including security, access control, video surveillance, or communications systems.Previous experience managing a branch, department, or regional operation.Strong understanding of construction processes and commercial projects.Why Tech Electronics?At Tech Electronics, we believe technology should create meaningful connections and safer environments. For more than 50 years, we have delivered innovative life safety and communication solutions to customers across education, healthcare, government, commercial, and industrial markets.Our success is built on our people, our commitment to quality, and our ability to provide trusted solutions that protect and connect communities. Join our growing Denver team and help shape the future of our fire alarm and life safety operations.Tech Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Must be able to pass a drug and background screen.