Hotel Front Desk Manager

Description

Lead the Guest Experience Across Two Distinct Brands

We are seeking an experienced, energetic, and service-focused Front Office Manager to join our team at a dynamic dual-brand hotel property. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and understands how to balance the unique service standards, guest expectations, and operational needs of two hotel brands under one roof.

The Front Office Manager will oversee daily front office operations, lead and develop the guest services team, and ensure every guest receives an exceptional experience from arrival through departure.

Responsibilities

$45

Qualifications

• 3+ years of progressive front office or hotel operations management experience, preferably in a full-service, select-service, or dual-brand hotel environment.
• Strong knowledge of front office procedures, hotel systems, and guest service operations.
• Previous supervisory or management experience with the ability to lead a diverse team.
• Excellent communication, problem-solving, and organizational skills.
• Ability to remain calm and effective in a fast-paced, high-volume environment.
• Strong understanding of guest recovery and conflict resolution.
• Demonstrated ability to coach, develop, and hold team members accountable.
• Proficiency with hotel property-management systems and common office software.
• Flexible availability, including weekends and holidays, as needed.
• A genuine passion for hospitality and creating memorable guest experiences.