Customer Service Representative I

$52.75k - $63.29k

Albemarle County Service Authority

Charlottesville, VA

Job Description

ALBEMARLE COUNTY SERVICE AUTHORITY

HAS THE FOLLOWING EMPLOYMENT OPPORTUNITY

CUSTOMER SERVICE REPRESENTATIVE I

The Albemarle County Service Authority (ACSA), a public water and wastewater utility serving the greater Albemarle area, is seeking a qualified Customer Service Representative. This position requires a detail-oriented individual with excellent customer service, communication, and organizational skills who can thrive in a fast-paced environment. Responsibilities include assisting customers in person, by phone, and via email with billing inquiries, service requests, account changes, payment options, rates, and water consumption concerns; processing customer payments, new service applications, service cancellations, deposits, and refunds; generating bills, notices, reports, adjustments, and work orders; reviewing meter reading data and assisting with high-consumption and leak-related inquiries; supporting collection activities and payment arrangements; dispatching personnel for service calls and emergencies via radio communication; and maintaining accurate customer records, files, and departmental inventories. The successful candidate will demonstrate professionalism, accuracy, sound judgment, and a commitment to providing exceptional customer service.

Qualified Candidates will possess:

Graduation from high school (GED considered)
3 or more years of job-related experience
Considerable experience in MS Office Programs; utility billing experience a plus
Experience in an office setting with extensive public contact and general knowledge of standard office methods and procedures
The ability to work as a team in meeting daily deadlines.

Hiring Salary Range : $52,745 - $63,294

ACSA is an Equal Opportunity Employer

** Position Open Until Filled **

Application and complete job description available at the

Albemarle County Service Authority

168 Spotnap Road, Charlottesville, VA 22911 View phone number on ziprecruiter.com

Or visit our website:

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Vacancy posted 5 days ago

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