Application Support Analyst

Job TitleApplication Support EngineerJob DescriptionRole Summary: We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments. This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations. The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.Key Responsibilities:Manage day-to-day application and technical support operationsResolve support tickets across multiple client environmentsTroubleshoot Windows systems, applications, and user issuesAct as the primary point of contact for client support requestsReduce dependency on senior engineers through independent issue resolutionCoordinate with internal teams, vendors, and stakeholders for incident resolutionSupport application implementations, upgrades, and operational improvementsDocument solutions, workflows, and recurring issuesMaintain high customer satisfaction through professional client interactionIdentify opportunities to improve processes and operational stabilityRequired Qualifications:5-6 years of hands-on Application Support / Technical Support experienceStrong troubleshooting skills in Windows environmentsExperience handling ticket queues and managing issues end-to-endExcellent client communication and customer service skillsAbility to work independently and remain calm under pressureStrong analytical thinking and structured problem-solving approachExperience supporting multiple users or client environmentsPreferred Experience:MSP (Managed Service Provider) backgroundExposure to FileMaker environmentsAudio-Visual (AV) setup or configuration experienceProfessional services or law firm support experienceExperience coordinating implementations or system rolloutsFamiliarity with operational workflows and business processes