IT Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together.

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated IT Manager with a strong background in ERP, to lead our operations and systems integration. As a key player in our Company, you will play an important role in the growth and success of PRODIRECT Dental Lab.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

160 Chubb Ave, Suite 102

Lyndhurst, NJ 07071

Key Responsibilities:

Lead the implementation, configuration, and support of ERP systems , with a focus on Oracle ERP, Oracle E-Business Suite, or Oracle Cloud Applications .

• Manage day-to-day IT operations including network infrastructure, data security, user support, and hardware/software maintenance.
• Collaborate with cross-functional teams to identify system requirements and ensure ERP systems align with business goals.
• Monitor system performance and proactively identify and resolve issues or bottlenecks.
• Plan and coordinate IT projects, including upgrades, migrations, and system integrations. IT trouble shoot ticket resolution.
• Manage vendor relationships and coordinate with external consultants or Oracle support when needed.
• Develop and enforce IT policies, procedures, and best practices.
• Lead and mentor the IT team to ensure high performance and continuous professional development.
• Oversee data integrity, data governance, and compliance with internal and external regulations.
• Manage Company inventory
• Manager Company Users Email
• Prepare and manage the IT budget, ensuring cost-effective procurement and resource utilization.
• Work with AI development on spark or similar machine or mode.

Skills:

• Excellent project management and problem-solving skills.
• Strong leadership and communication abilities.
• Ability to translate business needs into technical solutions.
• Knowledge of ITIL, PMP, or similar frameworks/certifications is a plus.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5–7 years of experience in IT, with at least 3 years in a managerial or leadership role.
• Proven experience working with Oracle ERP systems (Oracle EBS, Oracle Fusion, Oracle Cloud, or equivalent).
• Experience in managing ERP implementation or migration projects is highly desirable.
• Strong understanding of IT infrastructure, networking, cybersecurity, and enterprise software.
• Previous experience in manufacturing, distribution, or similar industries is a plus.

Must also have experience working with :

• VOIP
• Microsoft 365 user management
• CRM software management
• IT manager experience required or own individual firm
• IT trouble shoot ticket resolution
• Security system or network set up experience
• ERP, SAP software management or development is preferred
• AI development worked on spark on similar machine or model is preferred
• Research and development experience is required

Benefits :

• 401(k) + 3% corporate match
• Health/Dental/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities