Automotive Service Manager

Service Manager Opportunity at DARCARS Volvo of Fairfax$180,000 – $250,000+ Annual Earning Potential (Based on Experience)Volvo of Fairfax, part of the DARCARS Automotive Group, is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand.This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department.If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.What You'll DoLead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retentionDrive performance through key service metrics, including: Repair order growthTechnician productivity and efficiencySales per repair orderWarranty performance and comeback reductionCustomer satisfaction and retentionRecruit, train, coach, and develop service advisors and techniciansCreate a positive, performance-driven culture focused on accountability and teamworkResolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expectDevelop and execute strategies to achieve departmental goals and financial objectivesMaintain budgets, expense controls, and operational standardsEnsure compliance with all manufacturer, federal, state, and local requirementsFoster strong collaboration between service, parts, and sales departmentsQualifications4+ years of automotive service technical experience5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service AdvisorProven track record of increasing revenue, productivity, and customer satisfactionStrong leadership, coaching, and team-building skillsExcellent communication, organizational, and problem-solving abilitiesExperience managing dealership service operations and performance metricsLuxury automotive experience preferredBody Shop experience is a plusWhy join DARCARS?$150,000 – $220,000+ earning potentialLeadership role with significant operational responsibilityEstablished customer base and strong market presenceSupport from one of the region's largest and most respected dealership groupsComprehensive medical, dental, and vision benefits401(k) with company participationEmployee discounts on vehicles, parts, and serviceCareer growth opportunities throughout the DARCARS dealership networkOpportunities to support local community initiativesWork with a globally recognized luxury brand known for safety, innovation, and customer loyalty