Urgent Care Medical Director

• Pay: $280,000 – $330,000 per year
• Employment: Full-time
• Location: Concentra Urgent Care - City Of Industry, CA (17487 E. Hurley Street, City Of Industry, CA)
• Concentra Job ID: 349123

About the Role

Up to $100k Hiring Incentive, plus monthy and quarterly bonuses!

Los Angeles, a city full creativity, culture, world-class entertainment, and amazing weather! If you’re at a phase in your life where you’re looking for an exciting place to live and an exciting place to work look no further than Concentra!

Center is located in the heart of Hacienda Heights Woodside Village neighborhood!

• Urgent Care Medical Director
• Monday-Friday (No weekends or holidays)
• Relocation
• Generous Bonus Structure
• Center Medical Director Stipend

Are you ready to take your career to new heights?

At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve while achieving a satisfying work/life balance.

The Center Medical Director supports the Director of Medical Operations by providing exceptional clinical care delivery within the center, consistent with Concentra’s clinical model, and ensuring optimal clinical outcomes for our workforce patient population. As Medical Director for the center, you will share responsibilities with the Center Leadership Team that includes onboarding, coaching, ensuring that standard workflows are followed, and clinical delivery is best in class. The Medical Director will provide clinical coverage treating patients and creating space to perform delegated Medical Director responsibilities.

This clinic open Monday - Friday only; no weekends.

Pay & Benefits

• Gerous Paid Time Off Package including more than 8 weeks annually!
• Training provided in our best-in-class Occupational Medicine Process Management Model
• Center Achievement Bonuses
• Medical Malpractice Coverage
• CME Allowance/Time
• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program
• Varied annual stipend based on visit volume and scope of responsibility
• Relocation assistance available

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
• Ensures day-to-day execution of medical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure.
• Monitors key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes: Practice Indicators, COP, GRV, LOS, TAT, Specialist Referral Rate, Primary Care Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, and Full Duty.
• Manages clinicians and support staff and complies with APC supervisory requirements.
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
• Works with DMO to identify and implement changes to ensure continuous clinical improvement.
• Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
• Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
• Drives patient and client experience metrics.
• Calls and communicates to employers on all new injuries and other significant clinical changes.
• Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business.
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
• Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
• Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
• Promotes center initiatives and work flows that are consistent with those in other centers.
• Possesses financial awareness and provides input to center budget and key business metrics.

Qualifications

Education/Credentials

• Graduate of an accredited medical program
• Board certification in your respective specialty is preferred
• Active and unrestricted California license
• DEA required prior to start date
• FMCSA NRCME required prior to start date (we provide this CME for those not already certified)

Job-related Experience

• Preferred related experience in the fields of occupational medicine, employee health, urgent care, sports medicine, emergency medicine or primary care

Job-related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated knowledge of occupational medicine requirements (state specific)
• Demonstrated working knowledge of clinical operations, OSHA, DOT
• Medicine knowledge
• Biology knowledge
• Chemistry knowledge
• Systems evaluation knowledge
• Knowledge of human behavior and performance
• Administration and management knowledge
• Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Judgment and decision making
• Critical thinking
• Speaking to effectively convey information to supervisors, peers, or customers
• Instructing skills to teach others
• Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries.
• Demonstrated administration and management knowledge
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to "put patients first" and enjoys treating patients.
• Superior patient/customer service and "bed side manner" skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome;
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Agrees, supports and commits to Concentra’s core practice standards and Policies and Procedures.
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures
• Basic computer skills, including email
• Preferred experience with electronic medical record application
• Familiarity with corporate human resource policy and practice
• Critical thinking, deductive reasoning and decision-making skills
• Demonstrated ability to coach, instruct and teach