Customer Service Associate

Customer Service Representative

1st Shift

What Youll Do

• Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.

• Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.

• Follows up on inquiries by checking computer programs for delivery information.

• Works closely with shipping and traffic departments regarding delivery status.

• Checks with credit department concerning credit status of retailers upon receipt of rush orders.

• Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.

• Prepares paperwork for accounting department for credits and debits.

• Reviews?all?Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.? This is our number one priority, and we will support programs and initiatives that focus on this commitment.? It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.

• Be an active participant in contributing to a successful safety culture in the facility.

• Minimum high school diploma required. Some college education is preferred.

• Minimum of 2 years customer service experience.

• Excellent phone skills including professional phone presence.?

• Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.

• Excellent computer skills.? Prefer experience with SAP, AS400, Microsoft Word and Excel.

• Ability to work in warehouse environment when researching discrepancies.