CALL TAKER I

Salary: $23.50 Hourly
Location : 1053 20th Place, Vero Beach, FL
Job Type: FULL-TIME
Job Number: 00109A
Department: POLICE
Opening Date: 04/15/2026


PRIMARY FUNCTIONS


Under close to general supervision, receive calls from the general public for assistance in non-emergency and emergency situations, furnishes technical data to officers in the field, dispatches emergency personnel; and performs related duties as assigned.

PRINCIPAL RESPONSIBILITIES


The following duties have been provided as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add, modify, change or rescind work assignments as needed.

• Receive and route 911 calls for emergency assistance.
• Directs police officers, other law enforcement and emergency response personnel and agencies, relaying calls for assistance from the public.
• Enters crime data in the national crime center computer as part of a nationwide communications network.
• Monitors alarm panels, other agencies' radio frequencies, and video cameras in the jail and City Hall.
• Serves as a communications link between the public and other departments and/or agencies when the phone lines are inoperable due to electrical outages and other utility failures.
• May train new Call Taker 1.
• Interacts with the public at the lobby window, responds to requests for police assistance, directions, and general information; checks visitors into the police department, provides assistance to officers for information such as outstanding warrants or criminal histories.

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of federal, state, and local laws and ordinances related to public safety.
• Knowledge of the principles, practices and protocols of a law enforcement agency.
• Knowledge of emergency routing procedures.
• Knowledge of effective radio dispatch communications.
• Knowledge of electric transmission and distribution dispatch procedures.
• Ability to prioritize use of emergency response systems as situations change.
• Ability to remain calm in emotionally stressful situations.
• Ability to see and hear (corrected or uncorrected) within the normal range.
• Ability to effectively execute several tasks simultaneously, including carrying on multiple conversations on the radio and phone, while entering data in a computer system.
• Ability to establish and maintain effective working relationships with supervisors, co-workers and the general public.
• Ability to communicate effectively, both orally and in writing.

OTHER JOB CHARACTERISTICS:

• Essential personnel; on-call for overtime to ensure continuity of operations during absences or emergencies.
• Shift work including nights, weekends and holidays.
• Regular use of radio dispatch systems, TDD deaf phone keyboard, and computer systems including National Crime Information Center Computer NCIC/FCIC will be able to retain certification, and be familiarized with usage of radio systems, tape recorders, telephone consoles and headsets.

EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS

EDUCATION AND EXPERIENCE:
Graduation from High School or equivalent; or an equivalent combination of training and experience.


LICENSES/CERTIFICATIONS:
Must be able to be certified to operate a National Information Center Computer NCIC/ FCIC.
The City of Vero Beach provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; employee long term disability coverage; flexible spending plans for medical reimbursement and dependent care; an employee assistance program for you and your dependents; a voluntary 401a Retirement Plan with generous employer contribution, and voluntary 457(b) tax-deferred compensation and ROTH IRA plans to supplement your retirement. We also provide an extensive wellness program that includes health fairs and much more!
01


Qualified applicants will be required to sit before an Oral Board, successfully pass a polygraph exam, & pass a physical including drug screen. Failure to answer questions completely honest is an immediate disqualification. By selecting YES, you are stating you will honestly answer all questions throughout this application.

• Yes
• No

02


This position requires shift work. You will be required to work Days, Nights, Weekends, including Holidays, depending on your shift. Are you able to work Days, Nights, Weekends, and/or Holidays, depending on your shift?

• Yes
• No

03


This position requires a 10-panel drug screen as part of our commitment to a 100% drug-free workplace. Do you acknowledge this requirement and agree to comply if offered the position?

• Yes
• No

04


Are you a graduate of a certified law enforcement academy? If YES, please list details. If NO, please type NO.
05


BIOGRAPHIC INFORMATION: Do you have and SCARS, MARKS, TATTOOS? If so, please list type and location. If none, please mark NA.
06


STATISTICAL AND BACKGROUND CHECK PURPOSES ONLY: What is your Date and Place of Birth?
07


STATISTICAL AND BACKGROUND CHECK PURPOSES ONLY: What is your marital status (check one)?

• Single
• Married
• Engaged
• Separated
• Divorced

08


STATISTICAL AND BACKGROUND CHECK PURPOSES ONLY: If married, please provide the following information on your spouse: Name, Race, Sex, and Date and Place of their Birth. If not married, please enter N/A.
09


STATISTICAL AND BACKGROUND CHECK PURPOSES ONLY: Please provide Name, Age and City of Residence for you Mother, Father, Siblings, & Children.
10


GENERAL: Are you at least 19 years of age?

• Yes
• No

11


GENERAL: Are you a citizen of the United States?

• Yes
• No

12


GENERAL: Are you a high school graduate or its equivalent?

• Yes
• No

13


GENERAL: Have you ever been convicted of a felony or misdemeanor involving perjury or false statement, or have you received a dishonorable discharge from any of the Armed Forces of the United States or a foreign country?

• Yes
• No

14


If you answered "YES" to question 12, please list details below. Otherwise, please leave blank.
15


GENERAL: Have you completed a course of basic recruit training as established by Florida Police Standards? (Police Applicants Only - If you are applying for a Call Taker position please select NO)

• Yes
• No

16


GENERAL: Do you consume alcoholic beverages?

• Yes
• No

17


GENERAL: Do you use tobacco products?

• Yes
• No

18


If you answered "YES" to questions 14, 15, and/or 16, please list details below. Otherwise, please leave blank.
19


GENERAL: Have you applied to any other law enforcement agencies? If yes, please list the agency name. Otherwise, please type NO.
20


GENERAL: Drug tests are conducted on all applicants for positions in the City of Vero Beach Police Department. Have you ever, even just once, experimented, used, sold, transported, delivered, grown, manufactured, or possessed any of the following substances, other than as allowed by law? If YES, please check the box next to the substance. Answering YES will not necessarily exclude from being hired, but failure to answer truthfully will affect your opportunity to be hired by the Vero Beach Police Department.

• Hallucinogenic Drugs
• Amphetamines
• Cocaine
• Marijuana
• Barbiturates
• Tranquilizers
• Crack
• Ecstacy
• G.H.B.
• Ketamine or any other known "Club Drug"
• Heroin
• Any other illegal drug or narcotic including "Designer Drugs" (i.e., Bath Salts, Spice, etc.)
• None

21


GENERAL: If you answered YES, to having ever used, sold, transported, delivered, grown, manufactured, or possessed a substance, other than as allowed by law, from the previous question, please list details below. If NONE, enter NA
22


GENERAL: Have you ever misused a prescription drug?

• Yes
• No

23


GENERAL: Have you ever obtained a prescription drug through fraud?

• Yes
• No

24


GENERAL: Have you ever used steroids?

• Yes
• No

25


If you answered "YES" to questions 21, 22 and/or 23 please list details below. Otherwise, please leave blank.
26


GENERAL: Why do you want to work for the Vero Beach Police Department? Please limit your response to 500 words.
27


GENERAL: Who referred you to the Vero Beach Police Department?
28


GENERAL: Why did you choose this occupation?
29


GENERAL: Were you ever suspended or expelled from school?

• Yes
• No

30


GENERAL: Were you ever subject to disciplinary action while in school?

• Yes
• No

31


GENERAL: Were you ever held back a school year?

• Yes
• No

32


GENERAL: Did you ever receive any awards or honors in school?

• Yes
• No

33


GENERAL: Do you speak, read, write or understand any foreign language?

• Yes
• No

34


GENERAL: Have you had any specialized training or courses?

• Yes
• No

35


GENERAL: Do you have any special skills?

• Yes
• No

36


GENERAL: Can you operate any special equipment?

• Yes
• No

37


If you answered "YES" to questions 28, 29, 30, 31, 32, 33, 34 and/or 35 please list details below. Otherwise, please leave blank.
38


GENERAL: Can you type? If so, how many words per minute?
39


GENERAL: Are you currently enrolled in school?

• Yes
• No

40


GENERAL: How many years of school have you completed at this time?
41


GENERAL: List any specific educational goals:
42


CRIMINAL HISTORY: Have you ever been arrested, questioned, or detained by ANY member of a law enforcement agency?

• Yes
• No

43


CRIMINAL HISTORY: Have you ever been placed on probation?

• Yes
• No

44


CRIMINAL HISTORY: Have you ever been required to pay a fine?

• Yes
• No

45


CRIMINAL HISTORY: Have you ever been reported as a missing person?

• Yes
• No

46


CRIMINAL HISTORY: Have you ever been fingerprinted by a law enforcement agency?

• Yes
• No

47


CRIMINAL HISTORY: Have you ever been questioned as a suspect or witness of any crime?

• Yes
• No

48


CRIMINAL HISTORY: Have you ever been advised of your MIRANDA RIGHTS?

• Yes
• No

49


CRIMINAL HISTORY: Have you ever been the subject of a police investigation?

• Yes
• No

50


CRIMINAL HISTORY: Have you ever had a polygraph / c.v.s.a. examination?

• Yes
• No

51


CRIMINAL HISTORY: Has any member of your family ever been arrested or convicted of a criminal offense?

• Yes
• No

52


CRIMINAL HISTORY: Have you or any member of your family ever been the victim of a crime?

• Yes
• No

53


CRIMINAL HISTORY: Do you know of anyone who is an enemy or who might try to harm you in any way?

• Yes
• No

54


CRIMINAL HISTORY: Have you or your spouse ever sued anyone?

• Yes
• No

55


CRIMINAL HISTORY: Are you currently involved in any civil litigation (lawsuits) of any kind?

• Yes
• No

56


CRIMINAL HISTORY: Have you ever had any records sealed or expunged?

• Yes
• No

57


CRIMINAL HISTORY: Have you ever been arrested or detained as a juvenile?

• Yes
• No

58


If you answered "YES" to questions 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55 and/or 56 please list details below. Otherwise, please leave blank.
59


CRIMINAL HISTORY: List any and all arrests and/or police detentions: Date, Offense, Location Occurred, Penalty / Disposition. If NONE, type NA.
60


DRIVING HISTORY: Have you ever been refused a driver's license by any state?

• Yes
• No

61


DRIVING HISTORY: Has your driver's license ever been revoked or suspended?

• Yes
• No

62


DRIVING HISTORY: If your license has ever been revoked or suspended, was it ever restored?

• Yes
• No

63


If you answered "YES" to questions 59, 60 and/or 61 please list details below. Otherwise, please leave blank.
64


DRIVING HISTORY: Have you ever been involved in a motor vehicle accident? If yes, please list details. If no, type NA.
65


DRIVING HISTORY: Have you ever received a traffic citation?

• Yes
• No

66


DRIVING HISTORY: Have you ever had an accident while operating an emergency vehicle?

• Yes
• No

67


DRIVING HISTORY: Do you have any traffic citations, which you failed to pay?

• Yes
• No

68


DRIVING HISTORY: Do you have any parking tickets, which you failed to pay?

• Yes
• No

69


DRIVING HISTORY: Have you ever had automobile insurance withdrawn or revoked, or have you ever been refused automobile insurance?

• Yes
• No

70


DRIVING HISTORY: Have you ever been charged with any offense relative to the operation of a motor vehicle?

• Yes
• No

71


DRIVING HISTORY: Have you refused to submit to a breath, blood or urine test to determine the influence of alcoholic beverages, chemical substances, or controlled substances?

• Yes
• No

72


DRIVING HISTORY: Have you ever been licensed to drive in another state?

• Yes
• No

73


If you answered "YES" to questions 64, 65, 66, 67, 68, 69, 70 and/or 71 please list details below. Otherwise, please leave blank.
74


DRIVING HISTORY: List below all traffic citations and parking tickets that you have ever received. Include: Date, Location Occurred, Violation Type, Penalty/Disposition. If none, type NA
75


DRIVING HISTORY: List all TRAFFIC CRASHES you have been in below. Include: Date, Location Occurred, Injury/Death, Whose Fault. If none, type NA
76


MILITARY HISTORY: Have you ever served in a military or naval organization of the U.S. including R.O.T.C?

• Yes
• No

77


MILITARY HISTORY: Have you ever served in the Armed Forces of another country?

• Yes
• No

78


MILITARY HISTORY: Are you now or have you ever been a member of the National Guard of any State?

• Yes
• No

79


MILITARY HISTORY: Were you ever tried, punished, reprimanded, or reduced in rank for any infraction, rule or regulation while in the Armed Forces?

• Yes
• No

80


MILITARY HISTORY: Has your separation or discharge ever been changed?

• Yes
• No

81


MILITARY HISTORY: Did you ever receive any medals, awards, or decorations?

• Yes
• No

82


MILITARY HISTORY: Are you on active duty at this time?

• Yes
• No

83


MILITARY HISTORY: Have you received information from the Selective Service System indicating that you may be inducted into the Armed Forces in the near future?

• Yes
• No

84


If you answered "YES" to questions 75, 76, 77, 78, 79, 80, 81, 82 and/or 83 please list details below. Otherwise, please leave blank.
85


MILITARY HISTORY: Have you ever asked for or received a deferment from military service? If so, why? If this does not apply to you, type NA.
86


MILITARY HISTORY: Were you ever employed by the Government of a foreign nation?

• Yes
• No

87


MILITARY HISTORY: Are you registered with the Selective Service System? If "yes", please type in Date, Location registered along with your Current Selective Service classification number. If "no", type NO.
88


MILITARY HISTORY: If you served, have you received other than honorable discharge?

• Yes
• No

89


MILITARY HISTORY: If you served, what branch of the Armed Forces did you serve? What was your highest rank along with your Service Number? If you did not serve, type NA.
90


MILITARY HISTORY: What was your organizational unit? If you did not serve, type NA.
91


MILITARY HISTORY: How many periods of ACTIVE service have you had? If this does not apply to you, please type NA.
92


EMPLOYMENT HISTORY: Do you object to your present employer being contacted?

• Yes
• No

93


EMPLOYMENT HISTORY: Were you ever discharged, terminated, fired, or forced to resign?

• Yes
• No

94


EMPLOYMENT HISTORY: Have you ever been suspended by an employer?

• Yes
• No

95


EMPLOYMENT HISTORY: Have you ever had your pay garnished by your employer?

• Yes
• No

96


EMPLOYMENT HISTORY: Have you ever been sued by an employer?

• Yes
• No

97


EMPLOYMENT HISTORY: Has an employer ever taken disciplinary action against you?

• Yes
• No

98


EMPLOYMENT HISTORY: Do you object to wearing a uniform?

• Yes
• No

99


EMPLOYMENT HISTORY: Do you object to working nights, weekends, or holidays?

• Yes
• No

100


EMPLOYMENT HISTORY: Do you object to working shift work?

• Yes
• No

101


EMPLOYMENT HISTORY: Have you ever had experience working shift work?

• Yes
• No

102


EMPLOYMENT HISTORY: Have you ever received unemployment insurance, or other Federal, State, or local benefits or assistance, not including Worker's Compensation?

• Yes
• No

103


If you answered "YES" to questions 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100 and/or 101 please list details below. Otherwise, please leave blank.
104


EMPLOYMENT HISTORY: Can you perform essential functions of this job with or without a reasonable accommodation? If you answer "NO", please provide details below.
105


CREDIT HISTORY: Have you ever been refused credit?

• Yes
• No

106


CREDIT HISTORY: Do you anticipate any income other than the City of Vero Beach?

• Yes
• No

107


CREDIT HISTORY: Do you own a home?

• Yes
• No

108


CREDIT HISTORY: Do you own an automobile?

• Yes
• No

109


CREDIT HISTORY: Do you have any overdue bills?

• Yes
• No

110


CREDIT HISTORY: Have you ever been a party to any civil action lawsuit?

• Yes
• No

111


CREDIT HISTORY: Have you ever had any accounts placed in the hands of a collection agency?

• Yes
• No

112


CREDIT HISTORY: Have you ever filed for bankruptcy?

• Yes
• No

113


If you answered "YES" to questions 104, 105, 106, 107, 108, 109, 110 and/or 111 please list details below. Otherwise, please leave blank.
114


CREDIT HISTORY: Do you pay child support? If yes, how much? Please provide the Court & Case Number & Date of last payment below.
115


CREDIT HISTORY: How much money do you owe at this time. Please list below.
116


CREDIT HISTORY: Do you have a checking account?

• Yes
• No

117


LOYALTY: Have you ever, by word of mouth or in writing, advocated, advised or taught the doctrine that the government of the United States of America, or any other states or political subdivision thereof, should be overthrown by force, violence, or other unlawful means in any way?

• Yes
• No

118


LOYALTY: Do you hold any belief which would prevent you from vowing allegiance to the flag and Constitution of the United States of America or from taking a life in carrying out your duties when such action is lawful and necessary?

• Yes
• No

119


LOYALTY: Have you ever participated in any parade, picket line, delegation, or demonstration sponsored by any subversive organization?

• Yes
• No

120


LOYALTY: Have you ever been a member or attended any school, camp, class, or forum sponsored by any subversive organization?

• Yes
• No

121


LOYALTY: Have you ever signed or solicited others to sign any petition sponsored or issued by any subversive organization, or any petition which, as its sole purpose, endorses the aiding and abetting of any person, cause, or program connected with any subversive organization?

• Yes
• No

122


LOYALTY: Do you have any belief or loyalty, which would place you in conflict with the law, or the position for which you are applying?

• Yes
• No

123


If you answered "YES" to questions 116, 117, 118, 119, 120 and/or 121 please list details below. Otherwise, please leave blank.
124


DOCUMENTATION CHECK LIST: The below documents (if applicable) must be submitted along with your application. Please place a check mark next to each document that you have submitted. If you have not done so, please go back now and submit all requested documentation. Once you are done, come back and finish answering this question.

• Birth Certificate
• Proof of Naturalization
• High School Diploma or Equivalency
• College Diploma
• Other School and/or training certificates
• College Transcripts
• Current Valid Driver's License
• Proof of registration for Selective Service
• Military Discharge or Separation papers (DD-214 long form)
• Marriage Certificate
• Divorce Papers
• Name Change - Official Documentation
• Current Valid Vehicle Insurance Card
• Copy of Social Security Card
• Recent Photo, Passport type in size

Required Question