Client Service Specialist

Community State Bank is seeking a Part-Time Client Service Specialist (approx. 20-25 hours per week) to join our dynamic Retail Banking team at our Fort Wayne , Indiana branch. The ideal candidate would generally work Tuesday, Wednesday, Friday 12:00pm-5:10pm; Thursday 8:30am-5:10pm and every Saturday 8:45-12:10 but could work with Saturday hours having every third Saturday off. Prior customer service and cash handling experience is preferred; prior banking experience is helpful but not required. Starting pay is $17.00 per hour. Full job duties are listed below. Part-time employee are eligible for paid holidays, paid time off, paid parental leave, 401(k) and ESOP retirement benefits, and certain voluntary supplemental benefits. Apply today to see why CSB is a great place to work! **Job Title:**Part-Time Client Service Specialist Trainee **Reports To:**Client Service Manager **Supervises:**None **Division:**Retail **FLSA Classification:**Non-Exempt **Pay Rate:**Hourly **Position Purpose:**The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries. Job Requirements **Education:**A high school diploma or equivalent required. **Experience:**No banking experience required. Customer service and cash handling experience preferred. **Skills:**Professional verbal and written communication skills; strong attention to detail; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed. Essential duties include, but are not limited to: CSB Cultural Expectations - Commit to learning, integrating, and modeling CSBs I CREATE core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality - Align to bank-wide vision, mission, and business objectives - Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies General Job Duties - Practice an exceptional standard of client service/hospitality - Maintain a client first approach for both external and internal customers - Create an observably positive experience for clients - Work with teammates to create a collaborative environment in serving the customer - Support and celebrate teammates growth - Adhere to schedule (timeliness) - Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement - Be willing to ask questions in order to balance the risk to the bank and meeting customer needs - Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance - Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues - Exhibit a willingness to ask for help when necessary and offer it when needed - Learn all basic client service transactions, including deposits, withdrawals, payments, cashiers checks, money orders, check cashing, etc. - Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures - Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients - Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Ac , etc. - Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date Physical Demands - Frequent sedentary work that primarily involves sitting/standing for extended periods - Frequent repetitive motions that include the hands and/or fingers - Constant reaching with hands and arms - Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone - Constant written and verbal communication with others to exchange information - Constant state of awake and alertness - Occasional stooping, kneeling, or crouching - Frequently speaking and listening to coworkers and clients both in person and on the phone - Constant in-person attendance at job site - Occasional travel to a branch or client location - Occasional lifting of up to 25 pounds - Occasional exposure to adverse weather conditions - Constant exposure to moderate office noise levels in a group setting Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type