Patient Access Representative - Part-Time Weekend Position

Job Description

Job Description

Schedule: Part-Time | Rotating Weekend Schedule

Training: First 3 Weeks – Monday through Friday, Daytime Hours

IMPORTANT: Work Schedule & Availability

This is a part-time, weekend-focused position with a rotating two-week schedule. Candidates must be available to work ALL scheduled shifts, including Saturdays and Sundays.

Week 1 – Approximately 25.5 Hours

• Sunday: 7:30 AM – 4:00 PM
• Friday: 10:30 AM – 7:00 PM
• Saturday: 7:30 AM – 4:00 PM

Week 2 – Approximately 17 Hours

• Sunday: 7:30 AM – 4:00 PM
• Saturday: 7:30 AM – 4:00 PM

Training Requirements:

• First 3 weeks: Monday–Friday, daytime business hours.
• Candidates must be available for weekday training before transitioning to the rotating weekend schedule.
• Weekend availability is mandatory. This is NOT a traditional Monday–Friday position.
• Additional scheduling flexibility may be required based on department needs.

We are seeking a dependable, customer-focused Patient Access Representative to join a busy healthcare team in Cambridge, MN!

In this role, you will serve as the first point of contact for patients and visitors, assisting with registration, insurance verification, appointment coordination, and payment collection. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced hospital environment.

Key Responsibilities

• Welcome and assist patients and visitors in a professional, friendly manner.
• Complete patient registration and accurately enter demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, and coverage.
• Collect copays, deductibles, and other patient payments.
• Maintain and update patient records using electronic medical record systems, including Epic.
• Assist patients with financial assistance information and applications.
• Resolve registration discrepancies and insurance-related issues.
• Schedule and update appointments as needed.
• Obtain required patient forms, signatures, and authorizations.
• Respond to patient inquiries in person and over the phone.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Collaborate with hospital staff to ensure smooth patient access operations.