Incident Response Analyst I: Remote Triage & Customer Support

Flexential is seeking an Incident Response Analyst I to perform initial analysis and classification of customer cases, following troubleshooting docs to quickly assess situations and escalate as needed. You will engage customers across phone, chat, and email, providing proactive incident resolution and clear status updates. Collaborate with Level 2 support, apply ITIL practices, and operate in a fast-paced environment prioritizing workloads. #J-18808-Ljbffr Flexential