Support Specialist, Continuing Education (Part-time) Staff Pool

Student Champion

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Opportunity: Innovator. Pacesetter. Agent of change. If you're a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we're looking for you. We are currently seeking an exceptional individual who will advance the institution's proud tradition of excellence in academics, student life and community service.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!

SUMMARY Support position responsible for instructional support of designated continuing education classes at assigned locations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Process tracking forms and submit to program secretary to process payroll for part time and full time personnel. Process new hire faculty hire information packets and submit to CE Operations for credentialing and processing. Provide all new faculty with CE Faculty handbook. Monitor continuing education class enrollment daily and keep Program Manager/Instructor informed. Contact students via telephone, email or letter to attend orientations and capture all contact information in continuing education database. Prepare continuing education program orientation material and secure room for event. Prepare all continuing education instructor packets for first day classes (syllabi, texts, rolls, etc.) Ensure information printed on schedule is correct. Call students to notify for any inaccurate information on printed schedule. Print and distribute Certificates of Completion for students who have successfully completed continuing education courses. Keep list of MSA graduates and submit to operations for verification and reporting. Follow-up with continuing education instructors for completion of certificate request lists. Create textbook lists for Program Managers/Instructors, Program Directors, CEIS and Bookstore. Monitor book inventory for classes and coordinate book needs with bookstore staff. Submit requests for class numbers to CE Records Specialists for processing according to established procedures. Edit and proofread Continuing Education draft schedule of classes. Process, monitor and confirm student WIA payment voucher documentation, and collaborate with system CE Operations office to resolve any outstanding payments. Monitor website to ensure information is updated and notify CE Marketing Coordinator of needed updates. Assist with student assessments proctoring as needed. Maintain, purge and archive certificate program applicant files. Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.

EDUCATION High-School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising is required. Associate degree highly preferred.

EXPERIENCE Up to three (0-3) years related work experience in Continuing Education Instructional programs required. Up to three (0-3) years experience in Peoplesoft student systems required. Demonstrated experience in providing instructional support, customer service, and advising. Experience with workforce programs and processes preferred.

KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in word processing and spreadsheet (Word and Excel) required. Microsoft Office 2000 or above proficiency required; IC3 Certification preferred. Excellent customer service skills required. Ability to communicate and maintain productive working relationships with people at all levels of the organization. Demonstrated good verbal and written communication skills Good organizational skills. Some night and weekend work may be required. Demonstrated ability to develop and make presentations required

EEO Statement Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator Office of Equal Opportunity and Title IX PO Box 667517 Houston TX, 77266 View phone number on click.appcast.io or View email address on click.appcast.io HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity. Individuals with disabilities, who require special accommodations to interview, should contact View phone number on click.appcast.io.