Cook I [FTS] - Dollywood Theme Park - Full Time Seasonal

Job Title

This position exists to assist in the successful and profitable operation of the unit assigned while providing excellent guest service.

Summary of Essential Functions and Responsibilities

• Versatility in cuisines and cooking methods to cook various types of food as well as high-end catering menu items
• Knowledgeable of proper cooking temperatures and hold times, maintaining Safety Critical Checklists and Cooling Charts as required
• Acts as quality assurance inspector, ensuring food is of high quality
• Ensures procedures are in place in regards to labeling, dating, and/or rotating standards including the usage of day dots, FIFO (First In First Out), etc
• Follows recipes including preparation/food handling standards which ensure designated portion control
• Knows and understands the recipes and portions in preparing each unit's menu, constantly inspect and spot-weight portion sizes
• Complies with state and local health department regulations as well as Culinary Services departmental policies
• Knows and understands the use of the "Start Fresh" program when necessary
• Ensures all products are presented to guests in a visually appealing and appetizing manner through Plate Perfect
• Employees may be using equipment such as, but not limited to, knives, slicers, ovens, smokers, warmers, grills, tilt skillets, kettles, mixers, buffalo chopper, dollies, rolling racks, dishwasher, brooms, mops, etc
• Waste Control - waste is kept to a minimum by not overproducing, avoiding accidents, and properly storing and handling food; enforces small batch cooking method by producing less, more often
• Responsible for always maintaining a proper level of inventory
• Employees are expected to be able to answer guest questions concerning the park layout and menu item availability
• Learns and understands the Culinary Services Check 5
• Assists in the direction of all kitchen staff to maintain an effective and efficient operation
• Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be minimum 18 years of age
• Minimum 2 years of experience in a full-service restaurant required
• Proper knife skills required
• Able to successfully complete ServSafe Manager Certification within 30 days of start date
• Must submit to and pass pre-employment offer drug screen and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Able to add, subtract, multiply and divide with accuracy
• Ability to move about in confined areas
• Able to have manual dexterity to do detailed work
• Able to make decisions by analyzing information allowing on-the-spot correction of guests' concerns
• Ability to recall information
• Ability to tolerate detergents and chemicals such as, but not limited to, dish liquids, bleach, Tide, degreaser, oven cleaner and other chemicals necessary to clean/sanitize equipment and environment

Physical Requirements | Environmental Conditions

• Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to stand, balance, kneel, stoop, and bend to maintain a clean work environment and serve guests
• Ability to walk, sit, or stand for long/short periods of time
• Able to reach high and low to get supplies

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.