Sr Account Executive - US Loss Adjusting

USA Account Executive

Maintains and grows market share by providing excellent customer service and account management to large Loss Adjusting client. Manages assigned accounts by analyzing, directing and coordinating the service needs these clients, including those related to claim handling, loss data, and cost containment, and assists with billing and collections. Negotiates and facilities the successful renewal of account services contracts, assuring team collaboration in accordance with customer needs and expectations. Increases market share by selling additional service to existing clients. Provides strategic account leadership to larger programs with high visibility and growth potential.

Responsibilities include leading cross functional Accounts Service team and driving account service plans, working directly with Sales Team assisting with proposal preparation and presentation, handling all aspects of new client set up, maintaining high level of contact with clients to identify and resolve customer problems, providing ongoing orientation of client personnel in US Loss Adjusting methodology, systems and procedures, managing renewal of contracts with existing clients including pricing proposal preparation and negotiations, maintaining data integrity with their client programs by updating our internal reporting systems, identifying, pursuing and closing opportunities for sales of additional services to existing clients, monitoring and analyzing trends in client loss costs and claims management service results, preparing client reporting to include performance monitors, stewardship reports, macro-analysis and US Loss Adjusting client profiles, leading the account benchmarking efforts using the Strategic Outcomes unit to prepare, analyze and present meaningful statistical reports for clients targeting loss cost reduction opportunities, coordinating and overseeing completion of client service plans and project activity with designated staff, developing diary system for statistical/data review and correction, and maintaining follow-up communications, evaluating program handling and claims performance of technical personnel and resolving issues uncovered, coordinating effective claim reviews for clients/brokers/carriers, assisting in technical explanations and strategies, with accounts, claims offices and others as needed, developing action plans for improvement of product delivery, mastering the consultative account management process as an Account Executive, assisting with billing and collections, assisting the Managing Director with new hire training and development of current staff in areas of deficiency, and upholding the Crawford Code of Conduct.

Qualifications include a Bachelor's degree or an equivalent combination of education and experience, ten or more years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably, three or more years of account management experience, high level of business acumen including understanding of business accounting and economics, strong leadership/relationship/team building skills, strong claim product and service knowledge, excellent team player fostering collaboration with other business areas, excellent communication skills (written, verbal and listening) and presentation skills, strong negotiating and sales closing skills, good time management skills and excellent attention to detail, strong sales and client orientation skills, strong knowledge of US Loss Adjusting products and services, general insurance principles, terminology and customs, good computer and systems skills, strong analytical and problem solving ability, well versed in benchmarking and its interpretation, strong understanding of the insurance/TPA industry and market place, Insurance/Technical designations such as CPCU, ARM, AIC etc., and must complete continuing education requirements as outlined by Crawford Educational Services.

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