Patient Access Services, Assistant - Registration (Flex, Part-Time, East Hampton Emergency Room)

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. Position Summary The Emergency Department Registration Assistant is responsible for ensuring all patients are registered in accordance with departmental policy and procedure. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non‑clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and/or contractual mandates. Responsibilities Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry. Verifies patient information as part of the registration procedure, gathering and confirming patient demographic details, insurance data, and financial obligations. Explains the content of all required forms and obtains signatures as appropriate. Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic and financial information. Collects co‑payment, deductible, and co‑insurance amounts according to the patient's health insurance plan and contractual agreement. Refers self‑pay patient to financial aid/self‑pay representative. Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact. Maintains current knowledge base regarding insurance information and managed care guidelines; maintains a knowledge base of designated networks based upon managed care contracts. Demonstrates ability to utilize data retrieval insurance eligibility systems. Manages RQA reports by resolving errors and producing corrected accounts. Collaborates with other departments to ensure the needs of the patient are met. Abides by documentation guidelines consistently. Adheres to all company and departmental policies and procedures in confidentiality, regulatory or contractual mandates and HR policy. Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements. Complies with departmental dress code and maintains a neat appearance. Performs other department‑specific duties as deemed appropriate by Management. Required Experience And Qualifications High School Diploma/GED required. Strong communication, interpersonal, and multitasking skills required. Basic office skills and computer literacy required. Customer service and support skills required. Preferred Experience And Qualifications Knowledge in Revenue Cycle/Health Care/Business office preferred. CPT, ICD‑10, and medical terminology experience preferred. Physical Demands Prolonged periods of standing, walking, or sitting. 12.5‑hour shift. Must be able to lift up to 25 pounds. Communicating to off‑site facilities required. Possible exposure to various illnesses and diseases. Travel Travel to other Stony Brook Medicine locations may be required as needed to support operational needs. Benefits and Compensation The starting salary range for this position is $25.05 to $26.93 per hour. Schedule Part‑time. EEO Statement Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. #J-18808-Ljbffr Stony Brook Southampton Hospital