Operations Manager

Operations Manager

DSG is seeking an Operations Manager in our Fargo, ND location. In this full-time, hourly position, work is typically performed between the hours of 8 am and 5pm, Monday through Friday. As an Operations Manager, you will be a leader in all areas of the branch processes and procedures relating to the operations that impact service and responsiveness to our customers, suppliers, and employee owners.

A Typical Day in the Life of an Operations Manager at DSG:

• Maintain and update customer pricing profiles/contracts upon approval
• Manage the supplier rebate process
• Manage the vendor return process
• Submit inventory credits and freight claim credits
• Review and maintain customer open orders to ensure needs are met
• Follow up with sales staff on open order and backorder reports
• Notify management regarding cost savings and profit improvement
• Identify and recommend process improvement initiatives
• Monitor and manage inventory performance: monitor the ABC analysis report and work with leadership to ensure inventory is controlled and meeting goals
• Oversee all branch responsibilities in absence of other branch management
• Manage customer, vendor, and other visitors experience to our branch including greeting customers/visitors, direct them to the appropriate person/area or responds to their inquiries
• Oversee planning and coordination of customer and employee events
• Assist in coordinating general maintenance and repair projects, office furniture, filing system, and manages some branch communications as needed
• Manage office access including opens and closes building and ensure security, cleanliness, and overall professional environment
• Supervise office staff for productivity and performance
• Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience
• Assist on other administrative duties such as managing special projects
• Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with associates
• Advise leadership as necessary regarding customer related and/or branch procedural issues that may need to be addressed
• All other duties as assigned

A Successful Operations Manager Typically Has:

• A high school diploma; college degree in related field preferred.
• Experience working within the company and with our programs, processes, and procedures.
• 5 years of experience in distribution, the industry and/or a related field.
• A high level of analytical ability to integrate and interpret data from diverse sources and find solutions to human relations, technical, strategic, or administrative problems; must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where and when appropriate.
• Interpersonal communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company.
• The ability to plan, analyze, prioritize, and organize work effectively and to perform under pressure and time deadlines.
• Strong general computer skills.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.