Bilingual Customer Service Rep

Job Full Description Job Summary Express Employment Professionals is seeking a professional and dependable Bilingual Customer Service Representative to assist customers in both English and Spanish . The ideal candidate will have excellent communication skills, a positive attitude, and the ability to provide outstanding customer service in a fast-paced environment. Job Duties Answer incoming customer calls and respond to questions Communicate professionally with customers in English and Spanish Assist customers with orders, account information, and general inquiries Enter and update customer information accurately in the computer system Respond to emails and other customer correspondence Resolve customer concerns and escalate issues when necessary Maintain accurate records of customer interactions Work closely with other departments to resolve customer needs Provide friendly and professional customer service Perform additional administrative duties as assigned Requirements Must be fluent in English and Spanish Previous customer service experience preferred Strong verbal and written communication skills Basic computer and data-entry skills Professional telephone etiquette Ability to multitask and stay organized Strong attention to detail Dependable attendance and punctuality Ability to work independently and as part of a team Columbus (Northeast), OH 3117 4207 East Broad Street Suite A Whitehall, OH 43213 Express Employment Professionals Defunct