Revenue Operations Analyst

The Revenue Operations Analyst serves as a key operational link between Statim Logistics' onshore and offshore support teams, helping ensure that customer billing, independent contractor driver pay, route data, and supporting operational information are accurate, timely, and continuously improving. This role combines hands‑on knowledge of logistics billing and contractor pay processes with operational problem solving, data validation, reporting, and cross-functional coordination. The position reviews Power BI and operational reporting, identifies trends and recurring exceptions, coordinates driver and route corrections, validates system and account data, and drives issues through resolution. The ideal candidate can move between detailed transactional work and the broader operational picture, identify why problems are occurring, communicate effectively across teams, and help build better processes that prevent recurring issues. This individual is expected to proactively identify operational inefficiencies, process gaps, system limitations, and workflow bottlenecks, then develop and implement practical solutions that improve accuracy, productivity, scalability, and overall operational performance. Operational Oversight & Issue Resolution Serve as a primary operational liaison between onshore stakeholders and the offshore team responsible for recurring billing, contractor pay, and related administrative processes; clarify priorities, coordinate handoffs, and help remove barriers to timely completion. Review Power BI dashboards, operational reports, exception queues, and supporting data to identify discrepancies, trends, recurring issues, and items requiring action or escalation. Own or coordinate driver corrections, route updates, rate and pay changes, service‑level changes, and other operational data updates through resolution, ensuring changes are accurately reflected across applicable systems and workflows. Analyze operational workflows, identify recurring process failures, inefficiencies, and control gaps, and partner with stakeholders to develop, implement, and monitor corrective actions that improve performance and prevent future issues. Data Integrity, Reporting & Revenue Accuracy Validate route, driver, rate, pay, service‑level, account, and other operational data before and after changes to help ensure accurate customer billing and independent contractor driver pay. Extract, organize, reconcile, and interpret data from TMS, billing systems, contractor pay files, client portals, spreadsheets, Power BI, and other reporting platforms to identify exceptions and support operational decisions. Monitor billing turnaround, invoice accuracy, contractor pay accuracy, correction volume, reimbursement status, account balances, and recurring exception trends; communicate findings and recommended actions to appropriate stakeholders. Prepare, review, validate, and support recurring logistics billing, independent contractor driver pay/settlement, reimbursement, and account reconciliation processes to ensure transactions are accurate, complete, and timely. Research billing, contractor pay, pricing, reimbursement, and account discrepancies; document findings, coordinate corrections, and elevate unresolved issues with clear recommendations and next steps. Maintain sufficient hands‑on knowledge of billing and contractor pay workflows to provide backup support, troubleshoot processing issues, validate results, and effectively partner with the offshore team performing recurring administrative tasks. Continuous Improvement & Process Controls Apply a continuous‑improvement and root‑cause mindset to recurring billing, pay, route, and operational issues; identify process breakdowns, workflow bottlenecks, and systemic inefficiencies; perform root‑cause analysis; and design sustainable solutions that improve operational effectiveness, reduce rework, and prevent recurrence. Develop, maintain, and improve process documentation, correction logs, approval records, quality checks, controls, and standardized workflows that support data integrity, audit readiness, and consistent execution across onshore and offshore teams. Support automation initiatives, Power BI/report enhancements, workflow changes, and other process‑improvement efforts that increase visibility, improve reliability, and reduce manual effort. Continuously evaluate existing processes, systems, controls, and reporting tools to identify opportunities for increased efficiency, automation, scalability, accuracy, and improved user experience; lead or support implementation of approved enhancements and measure results. Cross‑Functional Coordination & Project Support Partner with Operations, Dispatch, Finance, Client Services, Implementation, IT, Compliance, and other teams to validate information, troubleshoot issues, coordinate changes, and ensure operational and financial processes remain aligned. Manage multiple competing priorities and time‑sensitive issues simultaneously; establish appropriate urgency, communicate status and dependencies, and follow items through to resolution. Support new client, account, route, and business‑line implementations by coordinating route, pricing, account setup, contractor pay configuration, billing workflow, reporting, and validation requirements for an accurate launch and sustainable ongoing process. Qualifications Bachelors or Associate degree in business administration, accounting, finance, logistics, operations, or a related field preferred; equivalent relevant experience may be considered. 1‑3 years of experience in logistics operations, revenue operations, billing, contractor settlements, transportation operations, business operations, or another role involving complex operational processes, data validation, and cross‑functional issue resolution. Demonstrated ability to identify discrepancies, investigate root causes, coordinate corrections, and follow operational issues through resolution rather than relying solely on transactional processing. Working knowledge of logistics billing, independent contractor settlements/pay, accounts receivable, rate and pay configuration, reimbursements, route structures, account reconciliation, and related workflow controls preferred. Experience working with transportation management systems (TMS), billing or payment systems, client portals, electronic workflow tools, and reporting platforms; logistics or transportation operations experience strongly preferred. Experience using dashboards or business intelligence tools such as Power BI to review operational performance, identify exceptions and trends, and translate data into action; experience developing dashboards is helpful but not required. Intermediate proficiency with Microsoft Excel, including formulas, pivot tables, lookups, data validation, and organizing and reconciling large datasets. Demonstrated continuous‑improvement mindset with the ability to identify root causes, challenge inefficient processes, recommend practical solutions, and support changes through implementation; Lean, Six Sigma, or similar process‑improvement experience is a plus but not required. Strong organizational, problem‑solving, communication, and stakeholder‑management skills, including the ability to coordinate work across onshore and offshore teams. High attention to detail and commitment to accuracy, confidentiality, timely follow‑through, and effective management of multiple competing priorities. Demonstrated ability to assess operational processes, identify efficiencies and control weaknesses, perform root‑cause analysis, and successfully implement process improvements that produce measurable business results. Experience leading or participating in workflow redesign, automation, Lean, Six Sigma, or continuous improvement initiatives is highly preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work effectively under the stress of multiple requests, deadlines, and priorities that may conflict. Ability to communicate clearly and professionally across onshore and offshore teams and with internal stakeholders, clients, and other business partners. Ability to organize, review, reconcile, and interpret billing, contractor pay, route, and operational data to identify issues and determine appropriate action. Ability to apply root‑cause thinking and support process improvements, workflow changes, and quality controls across logistics operations and revenue processes. Working knowledge of logistics billing, contractor pay, route structures, revenue operations workflows, data quality controls, and operational reporting preferred. Ability to excel in a fast‑paced, dynamic environment while maintaining accuracy, ownership, and follow‑through. Ability to critically evaluate existing processes, identify opportunities for improvement, influence stakeholders, and implement solutions that drive operational efficiency, service quality, and financial accuracy. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.) While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee would rarely need to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is an office‑based position with minimal travel. Hybrid remote work may be possible with proven ability to work independently, maintain accurate and timely operational, billing, and contractor pay deliverables, protect confidential information, and communicate effectively across onshore and offshore teams. The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work that may be inherent in the occupation. EEO Statement SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr