Tier 2 Product Owner

Role Description

The Tier 2 Product Owner will provide functional support and product ownership for Oracle Fusion SCM and Fleet Management. This role will resolve complex issues, support transportation and fleet operations, prioritize enhancements, and partner with business and IT stakeholders to improve processes and shape the product roadmap.

• Serve as the functional Product Owner for Oracle Fusion SCM and Fleet Management.
• Provide Tier 2 support for complex escalated issues.
• Troubleshoot functional issues, process gaps, configuration concerns, and exceptions.
• Prioritize incidents, defects, enhancements, and support requests.
• Partner with IT, technical teams, Oracle support, and third parties to resolve issues.
• Document issues, root causes, resolutions, and process improvements.
• Support knowledge transfer and transition processes to business ownership.
• Support order optimization, transportation execution, scheduling, and operational coordination.
• Gather requirements, identify gaps, and recommend improvements.
• Assess the impact of process, system, and configuration changes.
• Support functional testing, UAT, regression testing, and defect resolution.
• Support fleet administration, planning, and dispatch operations.
• Support carrier execution, tendering, tracking, milestones, and transportation exceptions.
• Support asset lifecycle, equipment, driver data, and related processes.
• Support rate offerings, transportation costs, and settlements.
• Partner with transportation and logistics teams to improve operations and visibility.
• Partner with Operations, Logistics, Transportation, business stakeholders, and IT.
• Translate business needs into functional requirements and enhancements.
• Help prioritize the product backlog and enhancement pipeline.
• Identify opportunities for automation and process improvement.
• Support the roadmap for future enhancements, integrations, and analytics.
• Communicate priorities, risks, dependencies, and status to stakeholders.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of experience in supply chain, transportation, logistics, fleet management, or related systems.
• 3+ years supporting Oracle Fusion Cloud SCM and/or Oracle transportation or fleet capabilities.
• Experience with functional support, troubleshooting, and system enhancements.
• Strong knowledge of supply chain and transportation processes.
• Experience working with business and technical stakeholders.
• Ability to translate business needs into functional solutions.
• Experience with functional testing, UAT, regression testing, and defect resolution.
• Strong communication, stakeholder management, and problem-solving skills.

Requirements

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up.
• Willingness to get hands on with the product.
• Works well with a team.
• Excellent verbal and written communication skills.
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of Oracle principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc.
• Health Savings Account (HSA).
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose.
• Dental Insurance Options.
• Vision Insurance Options.
• Critical Illness Insurance.
• Accident insurance.
• Hospital Indemnity Insurance.
• Profit-Sharing Program.
• 401(k) Program (available after eligibility period).
• Travel Incentive.
• Employer-Paid Life and Accidental Death & Dismemberment Insurance.
• Employer-Paid Short-Term Disability.
• Employer-Paid Long-Term Disability.
• Dependent Care Flexible Spending Account (FSA).
• Bi-Weekly Pay via Direct Deposit.
• Employee Discount Marketplace.
• Life Insurance.
• Pre-Paid Legal.
• Pet Insurance.
• Paid Time Off, Paid Sick Leave, Paid Holidays.
• Flexible Scheduling.
• Remote Work.
• Learning and Development Activities.
• Employee Assistance Program.