Dispatcher - Customer Service Representative

Dispatcher - Customer Service Representative

Fathom Plumbing Solutions in Ann Arbor, MI, is hiring a part-time Dispatcher - Customer Service Representative. This is a part-time, in-office role with an hourly range from $18 to $28 per hour, depending on your experience and skills.

We also offer our part-time team generous benefits, such as:

• Education assistance
• Employee assistance program
• Flexible schedule
• Growth opportunities
• Uniforms

About This Role

You will work part-time shifts that always fall within our business hours: Monday through Friday, 7:30 AM to 4:30 PM. Shifts may vary but will be scheduled during these times at our Ann Arbor, MI office.

As a Dispatcher - Customer Service Representative, you will spend your days answering inbound calls and web inquiries with professionalism and care, capturing job details, and educating customers about our services. You will manage a 2-week forward-looking schedule, carefully dispatching technicians based on priority, geography, and skillset. You'll communicate daily adjustments to the field team and ensure every job is entered and managed in ServiceTitan with accurate notes. Your daily responsibilities will also include following up on open estimates, assisting with invoices and QuickBooks coordination, and tracking key metrics like booking rate and schedule fill rate.

Our Company

Proudly serving Ann Arbor and Washtenaw County, we are committed to providing top-quality plumbing solutions while fostering a supportive and professional work environment for our team. We invest in our employees through training, mentorship, and clear paths for advancement, while also providing competitive compensation and benefits. You will join a diverse, dedicated team where your work is valued and your career can thrive for years to come!

What We're Looking For In A Dispatcher - Customer Service Representative

• CSR, dispatch, or administrative experience (home services a plus)
• Friendly, outgoing, and positive attitude
• Detail-oriented and an active listener
• Ability to follow a call script and capture key customer/job information
• Strong, calm, and confident phone presence
• High accountability, strong organization, and multitasking skills under pressure

Preferred:

• Proficiency with technology; ServiceTitan and Google Suite preferred
• Experience in residential home services (plumbing, HVAC, electrical)
• Familiarity with membership/maintenance agreement sales
• Comfortable handling inbound call volume without relying on a script

If you're ready to dive in and bring your attention to detail and customer service skills to a company that values your contribution, we want to hear from you! Start your journey with our easy, mobile-friendly application-just a few clicks and your new career could be underway!

Must have the ability to pass a background check and drug screening test.