System Support Specialist I

Position Summary:

The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is responsible for installing, maintaining, and troubleshooting Windows-based systems, supporting user accounts, and ensuring efficient system access. The SS1 delivers high-quality customer service while resolving technical issues and supporting Five Guys operations. Travel to remote locations may be required.
Essential Duties and Responsibilities:

• Provide Level I & II help desk support for end users
• Deliver remote and on-site technical support, including travel for new store openings, acquisitions, and closures
• Install, configure, and maintain Windows systems, software, and user environments
• Manage user accounts, access control, and security configurations
• Support end users across multiple systems and applications
• Provide telecommunications support for users and devices
• Identify training needs and assist in user education
• Perform administrative tasks including documentation and correspondence
• Process invoices and submit for payment
• Ensure compliance reporting requirements are met

Additional Responsibilities:

• Assist IT team members and cross-functional departments as needed
• Perform other duties as assigned

Qualifications:
Education & Experience:

• Bachelor's degree in Computer Science or related field, or equivalent experience (2+ years)
• CompTIA A+ Certification preferred
• Microsoft Certified Technology Specialist (MCTS) preferred

Skills & Abilities:

• Strong troubleshooting skills with desktop/laptop hardware and peripherals
• Basic networking knowledge
• Excellent customer service and communication skills
• Ability to manage multiple requests and prioritize effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business systems

Communication:

• Ability to clearly communicate technical information verbally and in writing
• Capable of interpreting and responding to instructions, documentation, and business communications

Physical Requirements:

• Prolonged periods of sitting and computer use
• Occasional lifting up to 25 lbs
• Ability to use hands and arms to operate equipment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.