IT Support Analyst

Location: On site / Manchester, UK job type: Permanent / Full-time Sector and subsector: Architecture | Architecture Salary: Competitive salary Sheppard Robson is recruiting an IT Support Analyst to join its team in Manchester. The role is well suited to an enthusiastic individual looking to join a creative and vibrant office in a key support role. The role is based on site, 5 days a week and will include a wide range of tasks including helpdesk queries, support across multiple offices, installing, configuring, and supporting hardware, software, systems/servers and mobile phones. The role is preferably located in Manchester. Key Tasks Troubleshooting hardware and software issues Managing support queries from multiple sources that range from 1st to 3rd line Working in a small IT Team of between 2-6 people. Working in a SME sized business of 50-400 users over multiple offices. Experience and Skills 2 years minimum proven experience in an IT support role Strong experience of Adobe Creative Cloud products, Autodesk Revit/AutoCAD, Bentley, Microsoft office 365/Teams. Strong experience of Windows 11, Windows Server 2022, Active Directory, DNS, DHCP, Group policy, PowerShell, pc imaging. IT and Microsoft certifications (or similar) Self-motivated with strong prioritisation skills and attention to detail Approachable and articulate Positive and proactive in dealing with tasks and support requests Able to work within a team environment Working in a Design/Architectural environment would be an advantage. The salary is dependent on the successful applicant’s experience and qualifications. #J-18808-Ljbffr