Practice Manager at Noble West Animal Hospital

Practice Noble West Animal Hospital is proud to serve Noblesville, IN, and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible. More about the Role Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy. The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service. Competencies Business Acumen : Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results. Client Service and Customer : Serving and supporting clients with their needs or issues; Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do. Organizing and Planning : Making plans, organizing, and structuring the work of self and others; Setting priorities and establishing plans with clear goals and timeframes. Learning and Self-Development : Developing one's knowledge, skills, and capabilities; Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth. Motivating and Inspiring : Motivating and inspiring others; Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work. Investigating, Analyzing, and Evaluating : Critically evaluating and analyzing information or data; Continually reviewing practice performance and opportunities to drive better results; Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives. Solving and Improving : Making improvements and solving problems or issues; Approaching problem solving creatively; Effectively navigating conflict; Demonstrating resiliency when faced with challenges or adversity. Managing Complexity and Ambiguity : Working effectively in unfamiliar or ambiguous situations; Remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations. Change Management : Managing change and supporting others through change; creating a vision for change; effectively communicating change; inspiring others to engage in the change; and evaluating change effectiveness. Developing and Coaching : Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions. Cooperation and Collaboration : Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support center partners) to drive the practice's success; leverage strategic partnerships to enhance practice performance. Essential Responsibilities Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth. Manages practice expenses including pharmacy, supplies, labor, and facility. Ensures appropriate inventory management including an appropriate balance of regular stock and sales. Manages and partners with MDVM to ensure accurate pricing is applied. Provides input during annual budget planning. Creates new or analyzes existing performance reports and generates insights to improve performance. Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload. Ensures that all practice technology is appropriately working. Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate. Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience. Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members. Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources. Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies. Responsible for accounts payable duties including, processing invoices, verifying purchases, and reconciling discrepancies, and maintaining accurate records. Partners with MDVM to maintain an appropriate medical record system that complies with legal standards. Regularly reviews client feedback and identifies opportunities for practice improvement. Actively engages with clients to ensure satisfaction and resolve problems. Collaborates with Heartland Marketing to develop and implement a marketing #J-18808-Ljbffr