Assistant Manager, Service Operations

Careers in End-to-End Data Center Services The People Through organic growth and strategic acquisitions, we’ve assembled some of the most experienced leadership in the industry to guide our teams of highly-capable technicians, partners and subcontractors. With the right practical knowledge, training and clearances, our people have the skills and expertise to take on any job and work within any environment. The Work From new builds and whitespace fit-outs to professional and technical services, CPG offers a diverse range of career opportunities across our lines of business. Matching the pace of our customers and the industry at large, we’re one of the fastest-growing data center service providers in the country. The Impact For over 20 years, CPG has been at the vanguard of the data center industry’s transformation, empowering organizations to store and deliver an unprecedented volume of data and applications to increasingly dispersed end-users. Today, CPG’s expertise extends far beyond simple construction or any one line of service – driven by the employees that make us a true partner to Fortune 500 companies, enterprise cloud providers and colocation data centers. The Benefits Competitive compensation with generous health and wellness options, retirement and paid time off Growth opportunities across our lines of business On-the-job training and professional development The Opportunities Do you have a desire to work with the best? We employ only the most highly skilled and accomplished professionals in the industry. Explore current opportunities and apply today. Location: Atlanta, GA Job Id: 1195 # of Openings: 1 Location: Atlanta, GA

POSITION SUMMARY

The Assistant Manager, Service Operations provides hands‑on leadership and operational oversight for multiple service crews supporting mission‑critical facilities. This position is responsible for ensuring safe, efficient, and high‑quality execution of installation, commissioning, and maintenance services across assigned lines of business. The Assistant Manager plays a key role in technician development, operational coordination, and customer satisfaction while enforcing company policies, safety standards, and regulatory compliance. This role serves as a critical link between field operations and senior management, ensuring performance expectations are met and continuously improved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide day‑to‑day leadership, supervision, and administrative oversight of multiple service crews. Manage crews across multiple lines of business, including coordination between HVAC and DC Power teams. Plan, implement, and maintain work systems, procedures, and policies that promote operational efficiency and technician performance. Delegate tasks, establish priorities, and set clear deadlines for teams. Perform site walks, labor assessments, and estimating for potential new work opportunities. Enforce all safety programs, ensuring adherence to OSHA, EPA, and company safety standards. Ensure operational, maintenance, and emergency Methods of Procedure (MOPs) are strictly followed. Maintain a high standard of service quality by enforcing customer service expectations and quality control measures. Identify, analyze, and document operational or project deficiencies and develop corrective action plans to prevent recurrence. Maintain familiarity with applicable federal, state, and local codes, regulations, and industry standards. Communicate job expectations clearly and consistently. Monitor, evaluate, and appraise employee performance. Coach, train, motivate, and mentor technicians to support skill progression and workforce development. Address performance issues through counseling, corrective action, and disciplinary processes as needed. Foster an inclusive, professional, and open communication team environment. Actively listen to feedback from team members and resolve workplace issues or conflicts. Review and approve weekly timesheets and labor reporting. Develop and review SOPs, MOPs, EOPs, JHAs, and other technical documentation and reports. Maintain accurate operational records and contribute to continuous improvement initiatives. Travel to additional locations as required (approximately 25–30%).

QUALIFICATIONS

Education/Experience High school diploma or equivalent required. Demonstrated knowledge of OSHA and EPA standards related to construction and services. Experience writing technical documentation, including MOPs, SOPs, JHAs, and operational reports. Strong organizational, analytical, and problem‑solving skills. Computer Skills Excellent written and verbal communication skills. Ability to communicate effectively with technicians, management, and customers. Proficiency with Microsoft Office and general business software applications. Certificates and Licenses OSHA certification preferred. Must be a U.S. citizen. Supervisory Responsibilities This position supervises multiple crews within the Service Operations Department. Responsibilities are carried out in accordance with company policies and applicable laws and include interviewing, hiring, training, assigning work, evaluating performance, rewarding and disciplining employees, and resolving complaints or operational issues. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; standing and walking are required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds. CPG Beyond, INC is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. CPG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email View email address on click.appcast.io. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail View email address on click.appcast.io or call View phone number on click.appcast.io. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #J-18808-Ljbffr CGP Data Center and Cloud Solutions