Senior IT Support Specialist

This position is based in Northbrook, IL, and requires the ability to be in the office.

Overview:

SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. - solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank's commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Northbrook, Illinois, with an additional office in Austin, Texas, we are proud to serve both our local and national small business communities.

Senior IT Support Specialist

Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day-to-day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole.

The ideal candidate will be inspired to make a large impact and contribute to Smartbiz' success, all while balancing scrappiness and an eye for opportunities to improve.

Candidates must be located in the Chicago, Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 workdays a week in the office.

How You Will Make An Impact:

• Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers.
• Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools, and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc.
• Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web-based software applications including Microsoft O-365 and Google Workspace.
• Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software.
• Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
• Work towards automation of repetitive IT tasks and improve internal IT systems and processes
• Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach
• Work cross-functionally and be an integral part of the growth of SmartBiz

Deliverables You Will Be Measured On:

• Ability to maintain composure in stressful situations
• Ability to follow company and department policies and procedures
• Project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision
• Retrospectives: you enjoy understanding what could have been done better/differently and how to incorporate those learnings into your work

What We Are Looking For:

• 6+ years of progressive experience in IT Support.
• Extensive experience working with different operating systems, including Windows Servers, Windows Desktop OS, and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Experience in administration of MDM and endpoint management systems
• Deep working knowledge of helpdesk system administration and acumen. JIRA and Confluence preferred
• High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, RingCentral, etc.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Strong ability to process and retain highly technical information
• Experience with Asset Management, Procurement, and Vendor management tools/methodologies
• Innate customer focus and ability to interact with end users at every level, all the way to the C-suite
• Experience with Google meeting rooms, A/V setup, and running All Hands meetings when needed
• Will require occasional evening or weekend work for system/software updates

Bonus Points if you have:

• Experience with Dell Securityworks
• Current Microsoft, Google, JAMF and/or OKTA certifications
• Hands-on experience with Cloudflare
• Running cloud-based Windows Servers
• Experience with AWS

Opportunities & Benefits at SmartBiz Bank:

• Mission-driven culture focused on small business banking.
• Competitive compensation and equity participation where applicable.
• Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
• 401(k) retirement plan.
• Flexible vacation policy.

-- SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. California residents can learn more about how we use your information by visiting