Senior Software Engineer, Agentic AI

At A Glance

We are looking for a Senior AI Engineer to help build the next generation of AI-powered tools to accelerate our internal ms. This is a software engineering role first where you should be comfortable owning backend systems, APIs, and production architecture. AI/agentic experience is the layer on top. This is a hands-on, high-ownership role at the center of a growing AI Ops function within Corporate Technology. You will design and build AI Assistants that automate real workflows, integrate with enterprise tools, and are grounded in sound software engineering practices. You will not be building demos. You will be building production-grade systems that people at RVO Health will use every day.

The ideal candidate is comfortable working across the full AI development stack: from designing AI workflow automation and fine-tuning prompts to building APIs and integrating third-party platforms. You thrive in a fast-moving environment, can translate a business workflow into a technical architecture, and care about delivering work that is reliable, maintainable, and secure.

This role reports into the Director of AI Ops & Platform Engineering and works closely with the AI Ops team, security, IT, and platform engineering. It is an early and influential seat in a program that will accelerate the adoption and use of AI across RVO Health.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our Charlotte, NC/Fort Mill, SC, Denver, CO or Minneapolis, MN office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

(This role is also open remotely for those candidates outside of a hub location)

Fort Mill/Charlotte: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

• Design, build, and iterate on AI Assistants integrated with enterprise tools including Jira, Slack, and internal data sources

• Develop and maintain prompt engineering frameworks, evaluation pipelines, and feedback loops to continuously improve assistant quality and reliability

• Build and maintain APIs, backend services, and integrations that connect AI capabilities to the tools teams already use

• Collaborate with AI Ops, security, IT, and platform engineering teams to ensure systems are production-grade, secure, and observable

• Contribute to a repeatable framework for building new AI Assistants as the program expands

• Enable the organization by building a marketplace of shared skills/plugins

• Evaluate new models, tools, and libraries and make informed recommendations on when and how to adopt them

• Identify and mitigate risks related to AI outputs, data handling, and responsible use

• Contribute to technical documentation, runbooks, and onboarding materials that help the team scale what gets built

What We’re Looking For

• 4+ years of software engineering experience, with at least 1 year focused on building with AI and/or creating LLM-powered applications

• Experience building and deploying apps in cloud infrastructure

• Hands-on experience with LLM APIs (OpenAI, Anthropic, or similar) and the practical realities of prompt engineering at scale

• Experience leveraging Claude Code for agentic coding

• Experience integrating with third-party APIs and enterprise tools (Jira, Slack, or similar platforms is a plus)

• Experience with software engineering best practices including: version control, testing, CI/CD, observability, and code review

• Strong communication skills and the ability to work with non-technical stakeholders to understand workflows and translate them into technical requirements

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $140,000 - $175,000 *Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)

• Life Insurance

• Short and Long-Term Disability Insurance

• Flexible Spending Accounts

• Paid Time Off

• Holiday Pay

• 401(k) with match

• Employee Assistance Program

• Paid Parental Bonding Benefit Program

• Pharmacy Benefits

• Income Protection Plans

• Pet Services Plans

• Mental Health Support

• Wellness Coaching

• HSA- Health Savings Account

• Commuter Benefits

• Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact View email address on click.appcast.io .

We do not provide visa sponsorship for this role at this time.

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