Trailer-Service Technician

Job Description

Job Description

The Service Technician-Trailer provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality.

ESSENTIAL JOB DUTIES: (This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations.

Technical proficiency and teamwork:

1. Obtain and maintain Class A certification. Attend hands-on classes as required.

1. Strive for a 90% or higher proficiency average.

1. Conduct self in a professional manner while demonstrating a strong work ethic.

1. Perform repairs correctly and efficiently.

1. Disassemble and reassemble in proper sequence so that another tech can easily follow your work.

1. Foster the Service “Team” attitude by interacting with others in a positive manner. 

1. Ability to work daily and overtime as required.

1. Ability to assist in other work-related areas as requested.

Technical support and development:

1. Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.

1. Communicate professionally with team members and customers. 

1. Obtain required information and documentation to initiate and successfully file warranty claims.

Customer satisfaction:

1. Perform a courtesy inspection of every vehicle.

1. Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three “C’s” – Complaint, Cause, Correction.