Customer Success Manager

Job Description

Customer Success Manager\n

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Revi Solutions

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Hybrid | New York, NY | 2–3 Days In Office

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$100,000–$115,000 Base Salary (Dependent on Experience) + Significant Growth Opportunity

About Revi\n

Revi is building the AI-powered conversion infrastructure layer for the fitness industry.

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We help fitness studios, gyms, and wellness businesses convert more leads, automate customer engagement, improve retention, and drive measurable revenue growth through AI and automation.

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Our platform integrates directly into leading fitness CRMs and powers customer communication across the entire lifecycle — from the moment a lead enters the system through conversion, membership, and long-term retention.

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We're a small, ambitious, fast-growing startup building at the intersection of AI, SaaS, and fitness technology. We're looking for someone who wants more than a traditional Customer Success role — someone excited to get in early, take real ownership, work directly with company leadership, and help shape how an emerging AI company scales.

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This is an opportunity to make a meaningful impact from day one and grow your career alongside the business.

The Opportunity\n

You'll own a portfolio of Revi customers across onboarding, launch, adoption, optimization, retention, and renewal while helping us continue to build and improve the Customer Success function.

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Our customers are studio owners, operators, and business leaders. They're not simply looking for software support — they're using Revi to convert more leads, generate more revenue, improve retention, and operate more efficiently.

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You'll play a major role in making that happen.

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Because we're a lean team, you'll have significant visibility and responsibility from day one. Great ideas don't have to travel through five layers of management before they get implemented.

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You'll have a front-row seat — and a real voice — as we scale Revi.

What You'll Own\n
\nCustomer Success & Account Management\n

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• Manage a portfolio of approximately 30–50 active customer accounts
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• Build strong relationships with studio owners, operators, and business leaders
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• Serve as the primary strategic point of contact for your customers
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• Understand each customer's goals and help translate Revi into measurable business results
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• Drive adoption, engagement, retention, and renewal outcomes
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Onboarding & Launch\n

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• Own the customer journey from post-sale handoff through successful launch
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• Guide customers through implementation, activation, and adoption milestones
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• Establish clear success metrics and business goals
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• Help customers understand how to get maximum value from Revi
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• Create a strong customer experience from day one
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Retention & Growth\n

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• Monitor account health, engagement, and performance
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• Identify churn risks early and proactively create plans to address them
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• Lead recurring performance reviews and strategic conversations
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• Identify opportunities to improve customer results through campaigns, workflows, and platform capabilities
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• Support expansion opportunities where appropriate
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Problem Solving & Optimization\n

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• Analyze customer performance and identify opportunities to improve results
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• Diagnose operational bottlenecks, adoption challenges, and account issues
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• Collaborate closely with Product, Support, and Engineering to solve problems quickly
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• Surface customer insights that help improve the platform and overall customer experience
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• Bring proposed solutions — not just problems
  
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What We're Looking For\n

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• 3+ years of Customer Success or Account Management experience, ideally within a SaaS, technology, or software-enabled business
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• Experience managing a portfolio of customer accounts
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• Strong communication and relationship-building skills
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• Experience with onboarding, implementation, adoption, retention, or renewal workflows
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• Excellent organizational and prioritization skills
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• High ownership mentality and strong follow-through
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• Ability to manage multiple priorities without losing attention to detail
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• Comfort operating in a fast-paced environment where priorities can evolve quickly
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• Genuine curiosity about customers, technology, and how businesses grow
  
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Bonus Points\n

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• Experience working in the fitness, wellness, or boutique studio industry
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• Experience with fitness studio management software or CRM platforms
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• SaaS or technology company experience
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• Startup or early-stage company experience
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• Experience working with SMB or multi-location customers
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• Experience using data to drive customer strategy and business outcomes
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• Familiarity with AI, automation, CRM, or customer engagement platforms
  
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You'll Thrive at Revi If You Are\n

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• An owner — you see something that needs to happen and make it happen
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• Proactive — you don't wait for customers to tell you there's a problem
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• Customer-obsessed — you genuinely care about whether your customers are winning
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• Commercially minded — you understand that great Customer Success creates measurable business value
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• Highly organized — you can manage a lot of moving pieces without letting things fall through the cracks
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• Comfortable with ambiguity — you don't need every process to be fully built before taking action
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• Calm under pressure — when something goes wrong, you focus on solving it
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• Low ego, high accountability — you're willing to jump in wherever needed and care more about the outcome than whose job it is
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• Excited to build — you want to improve the playbook, not simply inherit one
  
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Why Join Revi\n

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Get in early.

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We're still a small team, which means your work will have an outsized impact on the company and our customers.

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Real ownership.

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You'll be trusted to run your accounts, solve problems, make recommendations, and help shape how Customer Success operates at Revi.

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Work directly with leadership.

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You'll collaborate closely with company leadership and have visibility into how a fast-growing SaaS company is built and scaled.

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Build at the forefront of AI.

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You'll work every day with AI, automation, SaaS, CRM data, and modern customer engagement technology applied to real businesses and real revenue outcomes.

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Move fast.

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We're a lean team. Good ideas can become real initiatives quickly, and everyone has the ability to influence the business.

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Grow with the company.

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We're building Revi for the long term, and we want people who are excited to build their careers here. As we scale, there will be opportunities to take on greater responsibility, help develop the Customer Success organization, and grow into leadership roles based on performance and business needs.

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We're building and refining our processes as we grow, so this role is best suited for someone who enjoys taking initiative, solving new challenges, and helping create structure as a company scales.

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If you're excited by a small team, ambitious goals, emerging AI technology, meaningful responsibility, significant growth potential, and the opportunity to help build something while it's scaling quickly, we'd love to meet you.

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Come help us build the future of customer conversion in fitness.