Field Staff Manager

The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction. Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines. Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed. Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards. Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation. Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction. Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members. Oversee Financial Processes Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately. 50,000 - $60,000, plus bonus potential for 75k total compensation High school diploma or equivalent, required Bachelor's degree in a relevant field or equivalent work experience, preferred Work Experience 1 - 3 years of experience in operations management or sales, prior management of a team preferred. Equipment and Technology Requirements Proficiency in Microsoft Suite (Word, Excel) Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet) Ability to use computers and computer/software programs Strong leadership skills with the ability to motivate and manage a diverse team. In-depth knowledge of credentialing processes, HR practices, and compliance requirements. Proven experience in managing budgets and financial performance. Proficiency in using technology platforms and systems for operational management. Availability for occasional travel as required. Centria's office hours are Monday through Friday from 8:30 AM - 6:00 PM. Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.