Remote Experience Consultant

About the job Remote Experience Consultant


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Summary

We are seeking motivated, detail-conscious individuals who enjoy researching possibilities, coordinating plans, and providing helpful service to join our virtual team as Remote Experience Consultant.

In this position, you will assist clients with turning vacation ideas into organized travel plans. You will gather information about what each traveler is looking for, research appropriate options, coordinate selected services, and help manage important details as the trip approaches.

Assignments may include beach and resort vacations, cruises, family getaways, couples trips, group experiences, tours, special occasions, weekend escapes, and domestic or international travel.

Candidates from a variety of professional backgrounds are encouraged to apply. Previous travel industry experience is not required. Training, educational resources, supplier instruction, and ongoing mentorship are provided.

What You'll Work On

• Meet with travelers to gather information about upcoming vacation plans
• Identify important factors such as preferred dates, destinations, trip length, interests, and spending range
• Research available hotels, resorts, cruises, transportation, vacation packages, tours, attractions, and excursions
• Evaluate different travel products based on client requests and priorities
• Prepare appropriate vacation choices for travelers to consider
• Explain reservation details, package features, current offers, and applicable requirements
• Help clients coordinate the travel services they decide to use
• Arrange requested components through authorized supplier and reservation resources
• Organize booking confirmations, itinerary information, and other trip-related materials
• Track important dates, outstanding requests, and information needed to complete arrangements
• Follow up with clients regarding upcoming decisions and planning requirements
• Assist with routine reservation changes and trip-related questions
• Provide timely communication when arrangements or booking information are updated
• Communicate through phone, email, messaging tools, and virtual appointments
• Work with supplier partners when additional information or reservation assistance is required
• Check reservation records carefully for correct names, dates, destinations, services, and other details
• Maintain accurate electronic records of client activity and travel arrangements
• Continue learning about destinations, vacation products, supplier programs, and travel opportunities

Skills That Can Help You Succeed

We're interested in candidates who demonstrate:

• Professional written and verbal communication
• Strong customer service and interpersonal abilities
• Good research and information-gathering skills
• Excellent organization and attention to detail
• Ability to prioritize tasks and manage deadlines
• Confidence handling multiple client requests
• Strong follow-through and personal accountability
• Ability to work productively without direct daily supervision
• Comfort using computers, email, internet-based applications, and virtual communication platforms
• Willingness to learn reservation technology and supplier systems
• Resourcefulness when addressing routine questions or unexpected changes
• Adaptability and willingness to receive coaching
• Dependable and professional work habits
• Interest in learning about travel, hospitality, tourism, or customer experience
• Skills gained through customer service, hospitality, retail, sales, administration, event coordination, communications, or other service-oriented environments can transfer well to this opportunity.
• Applicants must be at least 18 years old and reside in the U.S., U.K., or another qualifying region.

Training & Ongoing Support

You do not need an existing travel background to begin. Training and professional resources may include:

• Introductory onboarding
• Client service and communication instruction
• Travel research education
• Reservation and coordination training
• Supplier platform resources
• Destination and travel product education
• Professional certification opportunities
• Mentorship from experienced team members
• Continuing education and coaching

Opportunity Highlights

• 100% remote environment
• Flexible scheduling opportunities
• Full-time and part-time availability
• Beginner-friendly training
• Ongoing mentorship and team support
• Access to established supplier and professional travel resources
• Opportunities to learn about resorts, cruises, tours, groups, family travel, international destinations, and additional vacation categories
• Travel-related discounts and industry benefits where applicable
• Experience developing customer communication, research, organization, reservation, and coordination skills
• Continued supplier and destination education
• Opportunities to develop specialized knowledge within different areas of travel
• Professional growth and development opportunities
• Potential pathways toward additional responsibilities and leadership
• Collaborative virtual team environment