Network Manager

Job DetailsJob Location: Corporate Office Location - Redwood City, CA 94063

Do you have 10 years of experience working as a System Administrator?

Do you have deep understanding of networking protocols?

Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally?

If so, we’d love to talk with you about Monterra Credit Union’s Network Manager Position!

Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you.

SALARY & BENEFITS

• Starting pay of $133,000- $156,000per year depending on experience
• Semi-annual bonuses for meeting key financial and operational goals
• Medical, Dental, Vision, Life, and Long-Term Disability insurances
• 401(k) including generous matching contributions
• Discounts on financial products and services,including mortgage and auto loans
• Paid time off, tuition reimbursement, and much more!

This is an onsite role in Redwood City, CA; candidates must be able to reliably commute daily and relocation assistance is not provided. Monterra Credit Union also does not provide work visa sponsorship.

POSITION SUMMARY

The Network Team Manager works closely with the VP, IS to align network solutions with Credit Union goals. This role is responsible for leading the network team, managing workflow, prioritizing work, and ensuring tasks are completed accurately and on time. The manager is also responsible for staff development through training, coaching, and mentoring, as well as implementing backup strategies and cross-training programs to support consistent operations. Additionally, the Network Team Manager serves as the primary expert for network-related issues, provides guidance and support to the team, and acts as the primary point of contact for management communication.

PRIMARY RESPONSIBILITIES

• Leadership & Management: Lead the network team by setting priorities, delegating work effectively, monitoring progress, and ensuring tasks are completed accurately and on time.
• Workflow Administration: Manage department workflow, including compiling and analyzing daily, weekly, and monthly reports to monitor work volume and performance.
• Staff Development: Train, coach, mentor, and evaluate team members. Support team development by identifying strengths, addressing skill gaps, and implementing development plans.
• Backup & Cross-Training: Recommend and implement effective backup strategies and cross-training programs to ensure seamless work allocation within the team.
• Expert Support: Act as the primary point of contact for network-related questions and issues, providing expert guidance and support.
• Computer Systems Supervision: Oversee daily operations of computer systems, including hardware and software support, user training, and special projects.
• Server Infrastructure Management: Oversee network servers within a Windows environment and manage the virtualized server infrastructure.
• Microsoft Administration Support: Handle administrative tasks for Microsoft systems, including the Office Suite, Active Directory, Group Policy, and DNS.
• Cloud Services Management: Manage and support cloud-based services and platforms, including Microsoft, Google, and AWS environments, to ensure secure, reliable, and efficient operations.
• Server Maintenance and Troubleshooting: Develop and execute regular maintenance tasks, perform necessary updates and configuration to ensure server availability and performance, and troubleshoot and diagnose server-related issues.
• Software Installation and Configuration: Set up and configure software on both servers and workstations.
• Network and System Security Management: Oversee and ensure the security of network and system infrastructure.
• WAN and LAN Management: Plan, design, implement, control, and monitor WAN and LAN systems, including managing SD-WAN network security (both internal and external) through user specifications, activity tracking systems, and software security options.
• Networking and Telecommunication Systems: Design, support, maintain, and evaluate networking and VoIP telecommunication systems such as Cisco Webex and Cisco Webex Contact Center.
• Data Backup System Management: Monitor and maintain the data backup system to ensure data integrity and availability.
• Hardware Inventory Management: Keep an up-to-date inventory of all hardware.
• Network Systems Management: Install, maintain, and configure network systems, including routers, switches, and firewalls.
• Documentation Management: Develop and maintain administrative and technical documentation for system configuration, maintenance, and processes.
• Office Equipment Management: Oversee and maintain desktop computers, printers, check scanners, ID scanners, receipt printers, and other office equipment.
• End-User Technical Support and Training: Deliver technical support and training to end users across all locations.
• Technology Innovation: Research, recommend, and implement new technologies.
• Vendor and Consultant Collaboration: Collaborate with external vendors and consultants on designated projects.
• Must comply with applicable laws and regulations, including but not limited to, the BankSecrecy Act, the Patriot Act, and the OfficeofForeignAssetsControl.
• Provides service that aligns with the CreditUnion’smission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achievetheir financial goals.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.
• Employee must occasionally lift and/or move up to 5 pounds.
• Employee mayoccasionally work overtime.
• These activities are not necessarily performed to the same degree and combination every day.

Monterra Credit Union is an equal-opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.

Qualifications

• 10 years as system administrator in multi-server, multi-platform, and multi–office environments preferred.
• Desired technical skills: Windows 2016/19/22 servers, Windows desktops/workstations, VMware, VPN, Exchange server/Active Directory, Microsoft 365, Google Workspace, AWS, MS Office applications, Cisco and Arista routers/switches/firewalls, LAN/WAN technologies, network backup and anti-virus systems, and Cisco Webex.
• Experience supporting security systems including wireless networks (Specifically Ubiquiti), wireless phones /PDA devices, VPN and multi-factor authentication.
• Excellent verbal, written, and interpersonal communication skills; must be able to establish and maintain effective working relationships with employees at all levels of the company, vendors, and contractors.
• Experience working in a team-oriented, collaborative environment.
• Highly motivated and self-directed.
• Demonstrated project management skills including development of project timelines, team assignment, project updates, and on-time completion.
• Bachelor’s degree in computer science or equivalent work experience, with relevant Microsoft (MCSA, MCSE), Cisco (CCNA, CCNP), or cloud-related certifications preferred.
• Highly preferred certifications: CCNA/CCNP, MCSE/MCIPT, VMware, or cloud administration certifications.
• Strong understanding of UNIX based operating systems.
• Ability to work efficiently in a fast-paced, team environment.
• Ability to prioritize and manage multiple projects, tasks, and responsibilities.
• Availability for occasional travel to other locations.
• May work additional/irregular hours, including weekends, nights, or holidays, as needed or requested.
• Ability to work effectively with a group of people with diverse abilities and backgrounds.