Healthcare - Customer Service Representative

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

Aids for Daily Living, Inc. is a provider of Disposable Medical Supplies and Enteral Nutrition Formula. Our organization, located in Rocklin, is seeking an onsite Customer Service Representative to join our team! In this role, you will provide support to our customers and referral sources, while establishing accounts and processing orders. Your responsibilities will include answering incoming calls and assist callers while performing multiple administrative tasks. The ideal candidate has experience within the HME Industry, is highly organized with excellent written and verbal communication skills along with a friendly and compassionate demeanor and an excellent attendance history.

Responsibilities 

• Answering and assisting incoming phone calls
• Performing various administrative tasks
• Submitting and following up on Authorization Requests 
• Managing assigned accounts

Qualifications

• High school diploma/GED required
• Previous experience as a Customer Service Representative or in a similar position
• Previous experience with Insurance Policies: Strong understanding of PPO, HMO, Medi-cal, and Commercial plans
• Familiarity with standard office equipment such as printers and fax machines
• Excellent computer skills and knowledge of Microsoft Word, Outlook and Excel
• Highly organized with excellent time management skills and the ability to prioritize projects
• Excellent attendance history