SERVICE DRIVE MANAGER

Service Drive ManagerLead the front line of an exceptional service experience!Now hiring: Service Drive ManagerSames Auto GroupGreat service starts the moment a customer pulls into the service drive—and we're looking for a leader who can make every interaction count.Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving performance through process and accountability.What You'll DoLead the daily operations of the service drive and maintain an organized, efficient workflowCoach and develop Service Advisors to maximize performance and customer satisfactionEnsure consistent execution of vehicle walkarounds, Power Packs, and Active DeliveriesMonitor key performance indicators including CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profitResolve customer concerns quickly and professionally while creating lifelong customer relationshipsReview Repair Orders for accuracy, compliance, and qualityConduct daily coaching, role-playing, and performance development with the advisor teamCollaborate with technicians, parts, and management to improve efficiency and reduce repair delaysDrive continuous improvement while maintaining manufacturer and dealership standardsWhat We're Looking For3+ years of automotive service experience (Service Advisor, Assistant Service Manager, or Service Manager experience preferred)Strong leadership and coaching abilitiesExcellent communication and customer service skillsProven ability to lead a high-performing teamExperience managing dealership service processes and KPIsFamiliarity with dealership management systems (PBS, CDK, Reynolds, or similar)Strong organizational and problem-solving skillsValid driver's license and insurable driving recordWhy Join Sames Auto Group?Competitive compensation with performance incentivesMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time OffOngoing leadership and manufacturer trainingCareer advancement opportunities across multiple Texas locationsJoin a family-owned company with over 115 years of automotive excellenceThis isn't just another service position. As the Service Drive Manager, you'll set the tone for the entire customer experience. You'll lead the team that customers interact with first, coach advisors to achieve exceptional results, and help build a service department known for professionalism, efficiency, and customer loyalty.If you're ready to lead from the front, inspire your team, and make a measurable impact every day, we'd love to meet you.Apply today and help drive the future of customer service at Sames Auto Group!