Customer Success Manager

We are seeking a client-focused, detail-oriented professional to lead day-to-day service operations in a high-volume order environment. This is a hands-on leadership role ideal for someone who can develop a team, improve workflows, and maintain a high standard of customer experience. The position requires strong judgment, a proactive mindset, and the ability to leverage systems and data to drive performance and customer satisfaction. Must have experience working in a manufacturing environment and at least 5+ years' experience coaching and developing a customer success team.

Responsibilities:

• Lead, coach, and develop a customer service team in a fast-paced environment, driving accountability and performance
• Oversee a high volume of customer orders and service inquiries, ensuring accuracy across pricing, quotes, credits, and shipping-related requests
• Manage escalations and resolve complex customer issues while maintaining a consistent, positive experience
• Analyze performance metrics and operational data to identify trends and support decision-making
• Develop and deliver onboarding, training, and cross-training programs to support team growth and coverage
• Collaborate cross-functionally to ensure seamless customer support and operational execution