Information Technology Support Specialist

Provide technical support to end users and assist with the day-to-day operations of the IT team. This role is responsible for troubleshooting technology issues, supporting end-user devices and applications, maintaining system availability, and contributing to a high level of IT service delivery. Key Responsibilities Provide technical support for hardware, software, and end-user technology issues. Install, maintain, and support desktops, laptops, mobile devices, printers, and AV equipment. Troubleshoot and resolve technical issues, including escalated support requests. Document incidents, requests, and resolutions in a ticketing system. Maintain knowledge base articles and technical documentation. Support IT infrastructure, system availability, and technology deployments. Track and manage IT assets and inventory. Follow IT policies, procedures, and best practices. Support users at all organizational levels, including executives. Participate in projects, upgrades, and after-hours support as needed. Qualifications Strong troubleshooting, problem-solving, and customer service skills. Experience supporting Windows, macOS, and mobile device environments. Experience with Microsoft 365, Office applications, Exchange, endpoint management tools, and ticketing systems. Ability to manage multiple priorities in a fast-paced environment. Strong communication and organizational skills. Experience supporting executive-level users preferred. Experience Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. 5+ years of IT support experience in a corporate, professional services, or enterprise environment. Experience with asset management, software deployment, and endpoint support. Experience supporting conference room and AV technologies preferred. #J-18808-Ljbffr Soni