Women's Residential Lead Behavioral Health Associate

Job Description

Job Description

General Statement :  The Salvation Army is a branch part of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Corps/Department:         Salvation Army Clitheroe Center

Reports To:                     Operations Manager

FLSA Status :                   Full Time/40 hours per week; Non-Exempt                     

Education and Work Experience :  

• One year of education in the Human Services Field, or equivalent experience. Alaska State Counselor Technician certificate preferred.
• Three years’ experience in the field of substance abuse, homelessness, or related field.
• One year’s experience in clerical and data entry work; proficiency in using general office equipment, Microsoft Office Suite, databases, Intergy EHR, and report-generating programs.

Scope of Position/Essential Functions:

Under the general supervision of the Operations Manager, the Lead Behavioral Health Associate maintains and enhances treatment capabilities by training, coaching, and monitoring Behavioral Health Associates.  The Lead Behavioral Health Associate supports the clinical staff to ensure treatment outcomes by monitoring the well-being of residential clients, monitoring the implementation of house rules, maintaining written reports, providing informal counseling, and carrying out safety procedures.  This position assists with the weekly staff schedule, arranging for replacement coverage during staff shortages, tracking residents' pass forms, and supervising client activities and chores. The position performs data entry into databases; prepares paperwork; conducts client intakes and orientation groups; documents client behaviors in EHR; monitors clients, provides client education, accompanies and/or transports clients on approved passes, and facilitates client recovery skills groups as needed.

Knowledge, Skills, and Abilities Required :

• Knowledge of or experience in client care in a clinical or medical setting.
• Knowledge of cross-cultural issues.
• Knowledge of peer support mentorship, advocacy, and recovery support
• Understanding of trauma-informed care.
• Alaska driver’s license with acceptable criminal history and driving records.
• Ability to maintain a collaborative and cooperative work environment and to work with a minimum of supervision.
• Excellent verbal and written interpersonal and communication skills.
• Proficient with general office equipment including computers and related software, with Windows applications, databases, and report-generating software.
• Familiarity with AKAIMS preferred.
• Highly organized, detail-oriented, and demonstrated ability to work harmoniously with peers, supervisors, clients, families, and visitors.
• Ability to complete multiple tasks, meet deadlines, observe confidentiality, remain self-motivated, and work with a minimum of supervision.

Essential Functions : 

• Provide assistance in coordination of case management needs under the direction of the Client’s Primary Counselor and/or Operations Manager by training and overseeing Behavioral Health Associate’s training, scheduling, and on the job performance.
• Maintain a sense of stability and continuity for clients by providing leadership and guidance to the Behavioral Health Associate staff.
• Maintain internal program statistics, referrals data, and follow-up records; enter data into Intergy EHR, AKAIMS, and other databases, perform electronic transmissions, and produce related reports. Performs filing in client charts.

• Schedule rooms for educational sessions, group sessions, and other uses. Perform note-taking, staffs hotline, and/or telephones as needed. Supervise clients’ activities and chores.
• Assist with preparing and submitting critical incident reports and corrective actions.
• Perform client intake and program orientation; lead house routines and monitor client behavior, notifying primary counselor via EHR documentation when action is needed.
• De-escalate clients in emergency situations using crisis intervention techniques, and immediately contacts supervisor and/or counselor.

• Complete appropriate training on medication distribution procedure, obtain medications for clients, observe client self-administration of medication, and complete required documentation.

• Support clients in completing assignments and step work and provide feedback.
• Provide client education, give presentations, and lead discussion sessions with clients.
• Transport and accompany clients on approved passes.
• Obtain urinalysis specimens from clients, as assigned.

• Attend staff meetings and complete required trainings.
• Attend Treatment Team meetings as needed.
• Adhere to all confidentiality regulations as well as 42 C.F.R., Part 2 and C.F.R., Parts 160 and 162 (HIPAA). Document client services in the electronic health records system.
• Facilitate Recovery Living Skills groups as needed.
• Perform other related duties as assigned.

Shift Assignment and Work Location:  The Clitheroe Residential programs are 24/7 facilities located at two separate campuses.  While Clitheroe will try to accommodate staff requests for specific locations or shift assignments, the location and shifts may change due to program needs in order to maintain a safe, secure, and therapeutic environment for staff and clients.  If a shift or location change must occur the staff will be informed by their supervisor within 72 hours of the needed change.

Software-related Skills:  Microsoft Office Suite required; Intergy EHR; working knowledge of integrated database applications and ability to use new software programs with basic training.

Work Environment: The work environment is located in a Residential treatment setting.  Noise level is moderate.

Language Skills:  Must be able to understand, follow and give both written and oral instructions . The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills:  Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills: Must be creative, self-motivated, organized, flexible, and possess leadership skills. 

Sacred Boundaries and Protect the Mission:  Must complete the online course for this area and pass the Background Check required by The Salvation Army for employment.

Physical Requirements :  Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis.  Ability to grasp, push, pull, and reach overhead.  Ability to operate a telephone.  Ability to lift up to 25 pounds.  Ability to access and produce information from a computer.  Ability to understand written information.  Ability to operate a motor vehicle in darkness and during periods of inclement weather. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army:  The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church.  The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission.  The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes