Customer Service Representative

*Import Customer Service Representative (Admin)*
*Location:* Baltimore, MD 21224
*Schedule:* Monday-Friday | 8:00 AM-5:00 PM
*Pay Rate:* $20.00/hour
*Employment Type:* Contract-to-Hire (6 Months)
*Environment:* Fully Onsite
*Role Overview* A *detailoriented, customerfocused Import Customer Service Representative* is needed to support a growing logistics and import operations team. This role is ideal for candidates with backgrounds in logistics, customer service, administrative support, import/export, or supply chain. You'll manage import documentation, coordinate shipments, communicate with customers, and ensure compliance throughout the import lifecycle.
*Key Responsibilities* *Customer Service & Account Support*
* Serve as the primary customer contact for import shipments and documentation.
* Maintain accurate customer records and account information.
* Provide regular shipment updates and ensure exceptional service.
* Build and maintain strong customer relationships.
*Import Documentation & Compliance*
* Review and validate import documentation for accuracy.
* Process Importer Security Filings (ISF) and customs entry data.
* Prepare commercial documents required for import clearance.
* Audit invoices, certificates of origin, entry summaries, and customs documents.
* Ensure compliance with all applicable import regulations.
*Shipment Tracking & Coordination*
* Monitor shipment status and proactively update customers.
* Coordinate cargo tracking with ocean carriers, airlines, and transportation partners.
* Assist in resolving shipment delays or issues.
* Maintain accurate shipment records and status logs.
*Administrative Support*
* Enter and maintain data in company systems.
* Support invoicing by providing rate and cost details to accounting.
* Assist with reporting, recordkeeping, and special projects.
* Organize and maintain operational files and documentation.
*Required Qualifications*
* High school diploma, GED, or equivalent.
* Minimum 1 year of experience in customer service, admin support, logistics, transportation, or related fields.
* Strong attention to detail and organizational skills.
* Excellent written and verbal communication abilities.
* Comfortable with computer systems and data entry.
* Ability to manage multiple priorities in a fastpaced environment.
* Strong customer service mindset and relationshipbuilding skills.
*Preferred Backgrounds* Candidates with experience in the following areas are encouraged to apply:

* Import/Export Operations
* Logistics
* Freight Forwarding
* Transportation
* Customs Brokerage
* Administrative Support
* Customer Service
* Supply Chain Operations
* Shipping & Receiving Coordination
* Operations Support
*What You'll Bring*
* Strong communication and problemsolving skills.
* High level of organization and accuracy.
* Ability to work independently and collaboratively.
* Excellent followup and customer service abilities.
* Confidence navigating multiple computer systems.
* Ability to thrive in a highvolume office environment.
*Job Type & Location*
This is a Contract to Hire position based out of Baltimore, MD.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Baltimore,MD.
*Application Deadline*This position is anticipated to close on Jul 24, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.