Veterinary Client Service Representative

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Vision insurance

Allied Veterinary Specialists (AVS) – Orange Park & Jacksonville (E-Town), Florida

Join a Growing Emergency & Specialty Hospital Team Dedicated to Excellence, Compassion, and Teamwork

At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals.

Our culture is rooted in Compassion, Respect, Education, Advancement, and Service.

Position Overview

The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.

Responsibilities

• Greet clients and patients professionally and compassionately • Manage incoming phone calls and direct communications appropriately • Schedule appointments, consultations, and procedures accurately • Check patients in and out efficiently • Review estimates, invoices, and payment options with clients • Process payments and maintain financial accuracy • Support emergency patient arrivals and urgent client needs • Maintain accurate client and patient records

Required Qualifications

• Minimum of 3 years of veterinary Client Service Representative experience • Experience working in a veterinary hospital environment • Strong client communication and customer service skills • Ability to remain calm and professional in emergency situations • Excellent multitasking and organizational abilities

Preferred Qualifications

• Emergency and Specialty Veterinary Hospital experience strongly preferred • Experience handling high call volumes and multi-line phone systems • Experience with ezyVet and/or VetRadar software systems preferred

Schedule Opportunities

• 7:00 PM – 7:00 AM • 12:00 PM – 10:00 PM • 6:00 PM – 12:00 AM • 10:00 PM – 5:00 AM

Overnight-focused candidates are strongly encouraged to apply.

Overnight Shift Differential

Additional overnight shift differential compensation is available for overnight positions.

What We Offer

• Competitive compensation based on experience • Overnight shift differential opportunities • Continuing education and professional development opportunities • Career advancement and leadership development programs • Collaborative and supportive hospital culture