Storage Property Manager

Job Title: Property Manager Work Location: Ooltewah, TN Reports to: Area Manager or District Manager Full-Time Hourly, Non-Exempt Role Summary The Property Manager is the first point of contact for customers of the storage center and plays a crucial role in ensuring smooth day-to-day operations. This full-time, hourly position requires a dynamic individual with strong sales, customer service, and administrative skills. The Property Manager oversees facility management, drives revenue growth, and maintains a clean, secure, and welcoming environment for all customers. Key Responsibilities Sales and Marketing Achieve sales and revenue goals by leveraging effective advertising, marketing strategies, and direct customer engagement – both in person and over the phone. Develop and implement marketing strategies based on competitive insights to attract and retain customers. Customer Relations Deliver exceptional customer service by providing accurate information, addressing inquiries, and resolving issues in a professional and positive manner. Identify opportunities to enhance services and implement improvements to benefit both new and existing customers. Serve as a professional representative of the property and USA Storage Centers as a whole. Administrative and Financial Management Monitor and optimize revenue by adjusting pricing, promotions, and occupancy strategies to maximize profitability. Manage daily administrative tasks, including processing customer payments, handling invoices, making bank deposits, and maintaining accurate financial records. Ensure compliance with budgetary guidelines by controlling expenses and tracking financial performance. Oversee delinquent accounts, follow up on outstanding payments, and take appropriate actions in accordance with company policies and state lien laws. Submit timely and accurate reports on property performance, financials, and operational updates. Property Maintenance and Security Ensure the facility is clean, well-maintained, and secure by following maintenance checklists and conducting regular property inspections. Monitor security systems and promptly address any issues to maintain a safe environment for customers and staff. Oversee the upkeep of office areas, restrooms, grounds, and vacant units to uphold high cleanliness standards. Maintain an adequate inventory of supplies and coordinate necessary repairs in a timely manner. Perform minor maintenance tasks, including changing light bulbs, cleaning units, removing locks, picking up trash, spraying weeds, and ensuring the property is in top condition. Oversee and coordinate with contractors for larger maintenance projects and facility improvements. Leadership and Team Management Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement. Adhere to company policies, procedures, and The.Highline.Way while maintaining the highest level of professionalism. Perform other duties as assigned by the supervisor to support overall facility operations. Reports to Area Manager or District Manager. Requirements Skills Required Proficiency in sales techniques, revenue growth, and administrative tasks. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers. Outgoing and friendly personality with a professional demeanor and appearance. Ability to work independently with minimal direct supervision. Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges. Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exceptional customer service. Self-motivated with the ability to follow instructions, adhere to standard procedure, and complete tasks efficiently. Education and Experience Requirements High-school diploma or GED required; college coursework or degree preferred. Previous experience in sales, retail, or a customer-facing environment preferred. Must pass a pre-employment background check and drug screening. Physical Requirements Ability to lift and carry up to 50 lbs. Must be able to stand for extended periods, up to 8 hours at a time. Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally. Must maintain a professional appearance and project an outgoing, friendly demeanor. Ability to safely and successfully perform essential job functions while meeting productivity standards. Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Schedule Requirements This role includes working Saturdays, open to occasional overtime, and ready to step in when needs arise. Candidates must be willing to adapt their schedule to cover extended hours or additional shifts when necessary to meet operational needs and customer demand. #J-18808-Ljbffr