Counter Sales

Cross Company is a 100% employee owned company that has been Innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers' efficiency, reduce risk, and improve quality across a multitude of industries. This Counter Sales is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication supporting 2 locations in Raleigh and Durham. Check out what our associates love about their job here! ESSENTIAL FUNCTIONS * Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed. * Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards. * Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation. * Maintain a safe, clean, and organized warehouse. * Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions. * Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient. ADDITIONAL RESPONSIBILITIES * Process counter customer orders to meet company performance matrix guidelines. * Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information. * Issue quotes using Trend and Microsoft Office. * Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably. * Able to meet technical expertise levels as follows: * Recognize information required to properly specify a hose or other related product * Recommend the appropriate hose and related products based on information furnished by the customer * Read engineering drawing and dimensional specifications * Recognize major features, advantages, & benefits of our products * Pass Hose Certification requirements and earn Parker PTC certifications. * Communicate all significant customer and supplier issues to Retail Sales Manager. * Complete all assigned individual performance and development goals. * Perform various, miscellaneous tasks and projects as directed. EDUCATION & EXPERIENCE * Prefer one year experience with basic warehouse equipment and procedures * High School diploma or GED required REQUIRED BEHAVIORAL COMPETENCIES * Team work oriented * Customer focused * Ability to multi-task * Self-Motivated * Mechanical aptitude * Problem solving abilities * Good judgment * Handle stressful situations well * Responsive * Creative * Ability to work with limited supervision * Communication * Organization * Detail oriented REQUIRED FUNCTIONAL COMPETENCIES * Basic math - particularly addition and subtraction of fractions, and ability to read and understand measurement (specifically using measuring tapes) * Basic reading skills * Basic PC-MS office skills * Basics of warehouse operations and terminology PHYSICAL & MENTAL REQUIREMENTS * Ability to lift 50 lbs.